Night Manager

Hyatt; Ciudad de México; Presencial; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

The Standard, Mexico City invites a seasoned Night Manager to lead the overnight operation with poise and guest-centric energy. You will be the face of the hotel after dark, guiding overnight teams and ensuring a safe, seamless stay for guests in the Tabacalera neighborhood.

Fluency in English and Spanish, luxury-hospitality experience, and calm decision-making are essential as you coordinate with Front Office, Housekeeping, Security, and Engineering to deliver exceptional service around the

Formación

• Previous Night Manager or similar hotel leadership experience.
• Experience in a luxury lifestyle hotel or high-energy environment.
• Strong knowledge of Front Office and overnight operations.
• Calm, confident decision-maker able to manage multiple priorities.
• Excellent communication, leadership and problem-solving abilities.
• Fluency in English and Spanish.
• Flexibility to work overnight shifts, weekends and holidays.

Responsabilidades

• Lead the hotel’s overnight operation, ensuring smooth guest experience.
• Serve as senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests and issues with professionalism.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and F&B.
• Oversee late arrivals, VIPs, room moves, wake-up calls, early departures.
• Ensure overnight procedures and safety protocols are followed.
• Review daily reports and financial information with accuracy.
• Support the Night Audit process and proper transactions.
• Provide thorough handovers to morning team for continuity.
• Motivate overnight colleagues and maintain a calm working environment.
• Identify opportunities to improve after-dark guest experience.

Conocimientos

Night leadership

Front Office operations

Calm decision-making

Multitasking

Bilingual English/Spanish

Descripción del empleo

Summary

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

Organization - The Standard, Mexico City

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Night Manager to take charge after dark and ensure the hotel runs smoothly, safely, and with the unmistakable spirit of The Standard. We’re searching for someone calm under pressure, naturally resourceful, and able to turn unexpected moments into seamless guest experiences.

The Opportunity

At The Standard, the night has its own rhythm.

As our Night Manager, you’ll be the face of the hotel after hours—leading the overnight operation, supporting our guests and colleagues, and making sure every detail is handled with confidence, discretion, and a little personality. From late-night arrivals to early-morning departures, you’ll help create a stay that feels effortless around the clock.

What You'll Do

• Lead the hotel’s overnight operation, ensuring a smooth and memorable guest experience.
• Act as the senior point of contact for guests, colleagues, and overnight partners.
• Handle guest requests, concerns, and unexpected situations with professionalism and good judgment.
• Coordinate with Front Office, Housekeeping, Security, Engineering, and Food & Beverage teams.
• Oversee late arrivals, VIP guests, room moves, wake-up calls, and early departures.
• Ensure all overnight procedures, safety protocols, and security standards are followed.
• Review daily reports, operational logs, and financial information with accuracy.
• Support the Night Audit process and ensure all transactions are properly recorded.
• Complete thorough handovers to the morning team, ensuring continuity across shifts.
• Lead, support, and motivate overnight colleagues, creating a calm and confident working environment.
• Identify opportunities to improve the guest experience and the way the hotel operates after dark.

Qualifications

What You'll Bring

• Previous experience in a Night Manager, Duty Manager, Front Office Manager, or similar hotel leadership role.
• Experience in a luxury lifestyle hotel or high-energy hospitality environment.
• Strong knowledge of Front Office and overnight hotel operations.
• Calm decision-making skills and the ability to manage multiple priorities independently.
• Excellent communication, leadership, and problem-solving abilities.
• A natural instinct for hospitality and a genuine interest in people.
• Strong attention to detail, without losing sight of the bigger picture.
• Fluency in English and Spanish, with the ability to confidently engage with an international clientele.
• Flexibility to work overnight shifts, weekends, and holidays.
• A confident, curious, and personable approach that feels right at home at The Standard.

If you know how to keep the energy going after dark, stay cool when the unexpected happens, and make every guest feel looked after at any hour, we’d love to hear from you.