IT Network Engineer — Hybrid Support

Element Fleet Management México; Ciudad de México; Hybrid; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Annual bonus

Retirement plan with company contrib.

Grocery and restaurant vouchers

Savings fund and savings account

Medical and life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management México is seeking an IT network engineer to set up and maintain computer networks and provide support to internal users, customers and suppliers. You will troubleshoot problems and ensure high network availability while collaborating with IT teams in the US to upgrade and optimize infrastructure. The role demands strong English, client-facing skills, and a BS degree in IT or CS.

Qualifications

• BS degree in Information Technology, Computer Science or equivalent.
• Proven experience in help desk support and network engineering.
• Proficiency in English.
• Strong communication and client-facing skills.
• Analytical and troubleshooting abilities.

Responsibilities

• Configure and install domain image on equipment per Element standards.
• Provide onsite and remote support for Mexico users.
• Record, document, and close issues accurately.
• Route problems to the correct resources.
• Configure network devices including routers, servers, IP voice services.
• Monitor network performance and collaborate with US architects for upgrades.
• Ensure high network availability for site assets.
• Enforce security policies and access controls.

Skills

Proficient in English

Help desk software

Network engineering

Strong client-facing communication

Education

BS degree in Information Technology, Computer Science or equivalent

Tools

Help desk software

Remote control tools

Databases

Job description

Element Fleet Management México is seeking an IT network engineer to set up and maintain computer networks and provide support to internal users, customers and suppliers. You will troubleshoot problems and ensure high network availability while collaborating with IT teams in the US to upgrade and optimize infrastructure. The role demands strong English, client-facing skills, and a BS degree in IT or CS.