Info & Service Desk Specialist — Hybrid Role & Growth

CEI Fleet Collision and Safety; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Annual bonus

Savings fund

Retirement plan

Vouchers - grocery/restaurant

Medical insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management is hiring a Specialist, Info & Serv Desk in Mexico City. You will configure and install domain images on equipment, provide onsite and remote support to local users, and ensure network performance and security with US IT collaboration.

The role requires BS in IT/CS or equivalent, English proficiency, and strong troubleshooting and communication skills. We offer a flexible hybrid model, medical and life insurance, and competitive benefits.

Qualifications

• Experience providing help desk support and network engineering.
• Proficiency in English.
• Experience with help desk software and remote diagnostics.

Responsibilities

• Configure and install domain images on equipment per Element standards.
• Provide onsite and remote support to Mexico users for computer issues.
• Monitor network performance and troubleshoot outages.
• Collaborate with IT US for network upgrades and security.

Skills

Help desk support

Network engineering

English proficiency

Troubleshooting

Communication skills

Teamwork

Education

BS in Information Technology/Computer Science

Tools

Help desk software

Databases

Remote control

Job description

Element Fleet Management is hiring a Specialist, Info & Serv Desk in Mexico City. You will configure and install domain images on equipment, provide onsite and remote support to local users, and ensure network performance and security with US IT collaboration.

The role requires BS in IT/CS or equivalent, English proficiency, and strong troubleshooting and communication skills. We offer a flexible hybrid model, medical and life insurance, and competitive benefits.