Hybrid Network Support Specialist — Flexible Schedule

Element Fleet Management; Mexico; Hybrid; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Annual bonus

Savings plan

Retirement plan

Grocery vouchers

Restaurant vouchers

Sports support

Medical insurance

Life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management Mexico is seeking an IT Network Support Engineer to set up and maintain computer networks, provide onsite and remote support, and ensure high network availability for internal users, customers, and suppliers.

The role requires proven help desk and network engineering experience, a BS in IT or CS, and strong English communication. A hybrid work model and competitive benefits are offered.

Qualifications

• Proven experience in help desk support and network engineering.
• BS degree in Information Technology, Computer Science or equivalent.
• Strong English communication skills.
• Experience providing onsite and remote user support.

Responsibilities

• Configure and install Element domain image to computer equipment and peripherals under Element standards and processes.
• Provide onsite and remote support to Mexico users for computer related issues.
• Ensure proper recording, documentation, and closure of issues.
• Tracking, routing and redirecting problems to correct resources.
• Configure and install software, servers, routers and other network devices.
• Monitor network performance and integrity, troubleshooting network problems and outages; collaborate with US Element network architects for upgrades.
• Support site assets by ensuring high network availability.
• Secure network systems by establishing and enforcing policies, and monitoring access.
• In collaboration with IT US, configure routing and switching equipment, hosted IP voice services and firewalls.

Skills

Help desk support

Network engineering

English proficiency

Documentation

Customer service

Education

BS in Information Technology or Computer Science

Tools

Remote control software

Help desk software

Databases

Job description

Element Fleet Management Mexico is seeking an IT Network Support Engineer to set up and maintain computer networks, provide onsite and remote support, and ensure high network availability for internal users, customers, and suppliers.

The role requires proven help desk and network engineering experience, a BS in IT or CS, and strong English communication. A hybrid work model and competitive benefits are offered.