Specialist, Info & Serv Desk

CEI Fleet Collision and Safety; México; Hybrid; MXN 300,000 - 520,000; Full time

Benefits offered by this job

Annual bonus

Savings fund

Retirement plan

Grocery vouchers

Restaurant vouchers

Sports support

Medical insurance

Life insurance

Flexible schedules

Hybrid work model

Free parking

Job summary

Element Fleet Management is seeking a Network Engineer/IT Support specialist to set up and maintain computer networks, provide on-site and remote support for Mexico users, and ensure high availability of network infrastructure.

You will collaborate with US-based network architects, document issues, monitor performance, and enforce security policies. A BS in IT or CS and strong English are required, with a hybrid work model and competitive benefits.

Qualifications

• Proven working experience in providing help desk support and network engineering
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

Responsibilities

• Configure and install Element domain image to computer equipment and peripherals
• Provide onsite and remote support to Mexico users for computer related issues
• Ensure proper recording, documentation, and closure
• Tracking, routing and redirecting problems to correct resources
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity, troubleshooting network problems and outages
• Collaborating with US Element network architects for network upgrades and optimization
• Give Support to Site assets by ensuring high network availability
• Secure network systems by establishing and enforcing policies, and defining and monitoring access
• In collaboration with IT US, configure routing and switching equipment, hosted IP voice services and firewalls

Skills

Proficiency in English

Help desk experience

Network engineering

Client-facing communication

Troubleshooting

Multitasking

Teamwork

Organizational skills

Education

BS degree in Information Technology, Computer Science or equivalent

Tools

Help desk software

Databases

Remote control

Job description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers and suppliers), and troubleshoot any problems that arise. Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users. To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company.

Duties

• Configure and install Element domain image to computer equipment and peripherals under Element standards and processes
• Provide onsite and remote support to Mexico users for computer related issues
• Ensure proper recording, documentation, and closure
• Tracking, routing and redirecting problems to correct resources
• Configure and install software, servers, routers and other network devices
• Monitor network performance and integrity, troubleshooting network problems and outages.
• Collaborating with US Element network architects for network upgrades and optimization.
• Give Support to Site assets by ensuring high network availability
• Secure network systems by establishing and enforcing policies, and defining and monitoring access
• In collaboration with IT US, configure routing and switching equipment, hosted IP voice services and firewalls.

Education and Experience

• Proven working experience in providing help desk support and network engineering
• Proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Information Technology, Computer Science or equivalent

Knowledge and Competencies

• Excellent communication skills, particularly the ability to communicate with business users
• The skill to take on a variety of tasks and pay attention to detail
• Analytical and problem-solving ability
• Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organization
• Organizational skills and the ability to prioritize your workload.

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability. Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.

Element Fleet Management (TSX: EFN) is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, we deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Through the Element-Arval Global Alliance, we operate in over 50 countries, supporting clients across North America, Australia, New Zealand, Ireland, and beyond. Our global reach is further extended by Autofleet, our technology platform accelerating the modernization of our digital capabilities. Element delivers end-to-end solutions to our clients—from vehicle acquisition and maintenance to EV integration, route optimization, risk management, and remarketing.

Our People Drive Our Success

At Element, our success begins with you. Inspired by our Purpose to Move the world through intelligent mobility—and guided by our Values: We are always a force for good, We are experts defining the future of mobility and We are driven by client success. Everyday, our team members deliver on our Purpose and our Values for each other, our communities and our clients. It’s our commitment to how we work, grow and put our clients at the heart of everything we do.