Network Development Sr. Analyst

Mercedes-Benz México; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Mercedes-Benz AG in CDMX seeks a results-driven professional to develop the agent network, analyze KPIs, and support customer experience improvements. You will coordinate cross-functional teams, manage agent scorecards and awards programs, and contribute to contract and systems governance.

The role emphasizes data-driven insights, collaboration with BUs, and executive communications to align network operations with brand standards.

Formación

• 2–4 years in automotive network development, customer experience, or dealer performance management.
• Experience leading consulting programs and cross-functional projects.
• PMO experience preferred.
• Advanced Excel and Power BI proficiency for KPI tracking.

Responsabilidades

• Project Management for Agent Scorecard and MB Mex Agent Awards Program.
• Oversee Customer Experience initiatives and KPI analysis to drive improvements.
• Systems & Agent Contract Management and related governance.
• Prepare Top Management Presentations & Communications for internal and external audiences.

Conocimientos

Cross-functional collaboration

Analytical thinking

Customer experience mindset

Educación

Bachelor's degree in Business Management, Administration, Marketing, or Industrial Engineering

Herramientas

Excel

Power BI

Descripción del empleo

Mercedes-Benz AG is responsible for the global business of Mercedes-Benz Cars and Mercedes-Benz Vans, with over 170,000 employees worldwide. Mercedes-Benz AG is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the Mercedes-Benz brand with the sub-brands of Mercedes-AMG, Mercedes-Maybach, Mercedes-EQ, G-Class and the smart brand. As sustainability is the guiding principle of the Mercedes-Benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole.

Objective

Drive the development & performance of the Mercedes-Benz agent network by enhancing customer experience, strengthening relationships with agent management teams, and supporting business growth through consulting, data analysis, and strategic governance. Ensure alignment between network operations, customer satisfaction, and brand standards.

Day to day (main tasks)

Project Management for Agent Scorecard and MB Mex Agent Awards Program

• Drive the program by definition and calculation of respective KPIs
• Align with all internal relevant BUs
• Be main point of contact for the agents
• Update and communicate changes necessary to drive the agent performance

Customer Experience

• Oversee the 5-Star Rater MBMex & GDLatam CSI Systems for Sales & CS.
• Analyze KPIs and insights identify areas for improvement.
• Coordinate corrective actions with agents and across the internal organization to ensure continuous improvement of Customer Experience.
• Drive the Agent action plans across the network.
• Work very closely with all BUs for a comprehensive concept to constantly drive highest customer experience.
• Conduct analyses and geographic studies to identify network expansion opportunities.
• Support the definition of new agent locations.
• Strengthen long-term relationships with agent management teams to ensure alignment, collaboration, and trust in business development initiatives.

Systems & Agent Contract Management

Top Management Presentations & Communication

• Design and produce engaging PowerPoint presentations and communications for both internal and external audiences.

Profile:

• Education: Business Management, Administration, Marketing, or Industrial Engineering (or equivalent field)
• Previous experience: Minimum 2 – 4 years in automotive network development, customer experience, or dealer performance management. Proven experience in project coordination, market analysis, and process improvement within automotive brands (preferably within luxury or premium brands).
• Additional Qualifications:

• Data Analytics & Reporting: Advanced Excel and Power BI proficiency for KPI tracking, segmentation and strategic insight generation.
• Project & Process Management: Experience leading consulting programs, cross-functional projects, and PMO structures to ensure consistent follow-up and delivery.

• Location: CDMX
• Local contract applies.
• Relocation assistance will not be provided for this position.

The power of being unique.

Diversity & Inclusion at Mercedes-Benz. We attract and value a diverse workforce to drive innovation and reflect our global customers and environments in which we operate. We embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success. We enable our teams to bring their diverse experiences, skills and perspectives to build the world´s most desirable cars for a sustainable future.