My Hero VA

My Hero VA; Ensenada; Remote; MXN 362,000 - 417,000; Full time

Job summary

My Hero VA seeks an Executive Assistant to support the business owner with phone-based communication and daily operations. The role is remote, with focus on client interactions, scheduling, and organization.

Ideal candidates are articulate, proactive, and capable of juggling multiple priorities in a fast-paced environment, with clear English communication and professional phone demeanor.

Qualifications

• C1/C2 level spoken and written English required.
• Past experience making inbound and outbound calls.
• Highly organized and proactive with time management.

Responsibilities

• Answer inbound calls from clients and leads professionally and promptly.
• Make outbound calls for scheduling, follow-ups, and client communication.
• Coordinate appointments, reminders, and calendar management.
• Assist with basic administrative and organizational support tasks.
• Make calls to negotiate with outside vendors as needed.
• Provide daily updates and maintain consistent communication with the business owner.
• Handle light client onboarding or follow-up tasks as assigned.

Skills

English Proficiency

Call Handling

Organization

Tools

Google Workspace

Calendar Management

Job description

Salary

$1,039/hr – $1,733/mo USD depending on experience

We’re seeking a dependable and articulate Executive Assistant who thrives in a fast-paced environment and excels at handling phone-based communication and general organizational tasks. This role is ideal for someone who is confident speaking with clients, managing inbound and outbound calls, and keeping day-to-day operations running smoothly.

You’ll work directly with the business owner and must be comfortable taking initiative, juggling multiple priorities, and managing tasks with little oversight. This is a client-facing role, and strong communication skills are essential.

Bonus: Located in or near Ensenada, Puerto Escondido, or Mérida, Mexico (not required but highly preferred for potential in‑person collaboration)

Responsibilities:

• Answer inbound calls from clients and leads professionally and promptly


• Make outbound calls for scheduling, follow-ups, and client communication


• Coordinate appointments, reminders, and calendar management


• Assist with basic administrative and organizational support tasks


• Make calls to negotiate with outside vendors as needed


• Provide daily updates and maintain consistent communication with the business owner


• Handle light client onboarding or follow-up tasks as assigned

Requirements:

• C1/C2 level spoken and written English — must be clear and easy to understand


• Past experience making both inbound and outbound calls is required


• Highly organized and proactive with excellent time management


• Able to communicate professionally and confidently over the phone and in writing


• Comfortable using basic business tools (Google Workspace, calendars, task trackers, etc.)


• Bonus: Located in or near Ensenada, Puerto Escondido, or Mérida, Mexico (not required but highly preferred for potential in‑person collaboration)

Location

Remote — Preference for candidates in or near Ensenada, Puerto Escondido, or Mérida, Mexico

Availability

Full-Time — 40 hrs/week, U.S. business hours

Salary

$1,039/hr – $1,733/mo USD depending on experience