Multichannel Customer Support Specialist – Toreo (CDMX)

Teleperformance; Naucalpan de Juárez; On-site; MXN 240,000 - 360,000; Full time

Job summary

Teleperformance in Naucalpan De Juárez, Mexico is seeking a customer service professional to manage interactions via inbound/outbound calls, chats and emails. You will follow client guidelines to resolve customer needs and actively contribute to performance metrics within the TP CDMX Toreo site.

This full-time role emphasizes adaptability, teamwork, and effective communication. You will read weekly client updates and respond to CCMS communications while supporting security policy adherence.

Qualifications

• Basic computer skills and proficiency with MS Office.
• Excellent communication and teamwork abilities.
• Ability to follow client guidelines and adapt to processes.

Responsibilities

• Handle customer interactions via call, chat, and email.
• Follow client guidelines to resolve customer needs.
• Maintain awareness of customer interactions to meet KPIs.
• Read, understand and validate client weekly updates.
• Read and acknowledge all CCMS communications.
• Support adherence to Global Security Policies.

Skills

Basic computer skills

MS Office proficiency

Communication

Adaptability

Teamwork

Analytical Thinking

Customer Orientation

Initiative

Tools

MS Office

Outlook

Excel

Word

PowerPoint

Job description

Teleperformance in Naucalpan De Juárez, Mexico is seeking a customer service professional to manage interactions via inbound/outbound calls, chats and emails. You will follow client guidelines to resolve customer needs and actively contribute to performance metrics within the TP CDMX Toreo site.

This full-time role emphasizes adaptability, teamwork, and effective communication. You will read weekly client updates and respond to CCMS communications while supporting security policy adherence.