Tp Cdmx Toreo.

Teleperformance; Naucalpan de Juárez; On-site; MXN 240,000 - 360,000; Full time

Job summary

Teleperformance in Naucalpan De Juárez, Mexico is seeking a customer service professional to manage interactions via inbound/outbound calls, chats and emails. You will follow client guidelines to resolve customer needs and actively contribute to performance metrics within the TP CDMX Toreo site.

This full-time role emphasizes adaptability, teamwork, and effective communication. You will read weekly client updates and respond to CCMS communications while supporting security policy adherence.

Qualifications

• Basic computer skills and proficiency with MS Office.
• Excellent communication and teamwork abilities.
• Ability to follow client guidelines and adapt to processes.

Responsibilities

• Handle customer interactions via call, chat, and email.
• Follow client guidelines to resolve customer needs.
• Maintain awareness of customer interactions to meet KPIs.
• Read, understand and validate client weekly updates.
• Read and acknowledge all CCMS communications.
• Support adherence to Global Security Policies.

Skills

Basic computer skills

MS Office proficiency

Communication

Adaptability

Teamwork

Analytical Thinking

Customer Orientation

Initiative

Tools

MS Office

Outlook

Excel

Word

PowerPoint

Job description

T

TP CDMX Toreo.

Empresa : Teleperformance Tipo de empleo : Tiempo completo Naucalpan De Juárez, Mexico

Descripción del trabajo - TP CDMX Toreo.

Description

Responsible for handling customer interactions via a call (inbound or outbound), chat, email, etc. in accordance to client's guidelines to resolve customer's need.

Scope client line of business assigned.

Responsibilities

Assist on maintaining Global Security Policies by informing any inappropriate activity

Manage customer's interactions in accordance to client's guidelines

Follow coaching provided by support personnel

Manage customer's interaction to accomplish objective in conjunction with the performance assessment plan.

Reach key performance indicators established by the client

Read, understand and validate client weekly updates

Read and acknowledge all the CCMS communications

Qualifications

Technical Skills Basic computer skills Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point) Skills according line of business defined in client's SOW Languages required by client Competencies and Specific Skills Adaptability Customer Orientation Teamwork Communication Initiative Customer Learning Abilities Energy Analytical Thinking Productivity