Multichannel Call Center Agent - Family Brand Support

Brink's; Estado de México; Sur place; MXN 167 000 - 234 000; Plein temps

Résumé du poste

Carter's Inc. in Mexico is seeking a Call Center Universal Agent MX to serve as the first point of contact for customers via phone, email and chat. You will handle inquiries with a focus on service quality and timely responses.

The role emphasizes clear written and verbal communication and a friendly, professional demeanor to ensure customer satisfaction across all channels. This position offers exposure to contact-center best practices and a collaborative team environment.

Qualifications

• First level customer support
• First point of contact for Carter's customers via Phone, Email and/or Chat
• Communicate effectively in both written and verbal communication fluently

Responsabilités

• Serve as the initial contact for Carter's customers via phone, email, and chat
• Resolve inquiries with accuracy and courtesy
• Provide timely, clear, and professional responses across channels

Connaissances

Customer service

Phone support

Written communication

Chat support

Description du poste

Carter's Inc. in Mexico is seeking a Call Center Universal Agent MX to serve as the first point of contact for customers via phone, email and chat. You will handle inquiries with a focus on service quality and timely responses.

The role emphasizes clear written and verbal communication and a friendly, professional demeanor to ensure customer satisfaction across all channels. This position offers exposure to contact-center best practices and a collaborative team environment.