Agente Call Center

Brink's; Estado de México; Presencial; MXN 167 000 - 234 000; Tempo integral

Resumo da oferta

Carter's Inc. in Mexico is seeking a Call Center Universal Agent MX to serve as the first point of contact for customers via phone, email and chat. You will handle inquiries with a focus on service quality and timely responses.

The role emphasizes clear written and verbal communication and a friendly, professional demeanor to ensure customer satisfaction across all channels. This position offers exposure to contact-center best practices and a collaborative team environment.

Qualificações

• First level customer support
• First point of contact for Carter's customers via Phone, Email and/or Chat
• Communicate effectively in both written and verbal communication fluently

Responsabilidades

• Serve as the initial contact for Carter's customers via phone, email, and chat
• Resolve inquiries with accuracy and courtesy
• Provide timely, clear, and professional responses across channels

Conhecimentos

Customer service

Phone support

Written communication

Chat support

Descrição da oferta de emprego

Call Center Universal Agent MX

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
First level customer support- First point of contact for Carter's customers via Phone, Email and/or Chat- Communicate effectively in both written and verbal communication fluently