CUSTOMER SERVICE AGENT

AutoZone; Chihuahua; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

AutoZone in Mexico seeks a customer service representative to handle inquiries across telephone, email and chat channels, assisting customers with products and orders. You will collect data, generate performance reports, and mentor recently trained agents.

The role requires a high school diploma, 1–2 years in customer service or call center, and bilingual communication skills, with basic computer software proficiency. Training is provided and teamwork is essential.

Formación

• High school diploma or equivalent required.
• Area of study: Customer Service.
• 1–2 years of experience in Customer Service or Call Center roles.
• Bilingual with strong verbal and written communication skills.
• Basic computer software proficiency is required.

Responsabilidades

• Handle customer contacts across channels (phone, email, chat) and respond promptly.
• Follow up on interactions via email, phone or chat and log in ticketing systems.
• Create performance reports and mentor new agents; process orders, rebates and complaints.

Conocimientos

Customer service

Bilingual

Communication skills

Call center knowledge

Basic computer skills

Educación

High school diploma or equivalent

Herramientas

Ticketing systems

Descripción del empleo

Summary

Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website

Summary

Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website

Responsibilities

• Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
• Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Feeds ticketing systems to record Customer interactions and transactions. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
• Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Process orders, rebates, complaints

Requirements

• A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Customer Service
• Years of experience: One to two years
• Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
• Special certifications or technical skills: Communication skills - verbal and written, bilingual, basic computer software
• Other/preferred: Self-direction.