SUPERVISOR DE CUENTAS CLAVE BTSSC-IM

AutoZone, Inc.; Chihuahua; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

AutoZone is seeking a Collections Supervisor in Chihuahua to lead daily collections operations across assigned accounts and monitor key metrics. You will ensure timely collections while maintaining strong customer relationships and compliance with internal policies.

The role requires a BA/BS in Accounting, Finance or Business Administration and 3–5 years of collections experience. Bilingual English/Spanish is preferred.

Formación

• Bachelor's degree in Accounting, Finance or Business Administration.
• 3–5 years of collections or credit experience.
• Prior leadership or team coordination experience.
• Bilingual English/Spanish.

Responsabilidades

• Supervise daily collections operations across assigned accounts.
• Monitor KPIs such as DSO, delinquency rates, and recovery effectiveness.
• Provide coaching, feedback, and performance support.
• Act as escalation point for complex or high-risk accounts.
• Ensure adherence to regional regulatory and compliance requirements.

Conocimientos

Leadership experience

Coaching & feedback

Bilingual English/Spanish

Educación

Bachelor's degree (BA/BS) in Accounting, Finance or Business Administration

Descripción del empleo

Job Description

AutoZone is a multinational automotive parts and accessories company.

It boasts a unique customer service culture across over 7,000 stores across the continent. It has been growing exponentially on the solid foundations of its Promise and Values for over 40 years, and is now considered the largest retailer in the sector worldwide.

Much more than a chain of stores, AutoZone is an essential team, working tirelessly to offer the best product and service solutions to our customers, ensuring their vehicles return to the road safely and in good condition.

To achieve this, we need people on our team who are proud to be called AutoZoners, because it means you are committed to providing excellent service, adhering to our highest ethical standards; seeking opportunities to go above and beyond, contributing to your success and that of your team; and caring about people.

Responsibilities

• Supervise daily collections operations across assigned accounts.
• Monitor KPIs such as DSO, delinquency rates, and recovery effectiveness.
• Provide coaching, feedback, and performance support.
• Act as escalation point for complex or high-risk accounts.
• Ensure adherence to regional regulatory and compliance requirements.

Support process improvements and standardization initiatives.

Qualifications

• Level of formal education: A bachelor's degree (BA, BS) or equivalent.
• Area of study: Accounting, Finance or Business Administration.
• Years of experience: 3–5 years of collections or credit experience.
• Prior leadership or team coordination experience.
• Bilingual (English/Spanish).

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Identification

144302

Job Schedule

Full time