Microsoft Teams Customer Engineer (Bilingual English)

Enigma Corporation; Estado de México; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

Enigma Corporation is seeking an experienced Microsoft Customer Engineer specializing in Microsoft Teams. The role involves working directly with customers to understand Teams requirements, delivering expert guidance, and ensuring reliable operation of Microsoft Teams.

The ideal candidate has 10+ years in customer-facing roles related to collaboration platforms, with deep Teams knowledge and strong English communication.

Qualifications

• BA/BS in Information Technology or related field or equivalent experience.
• 10+ years in customer-facing roles in systems architecture, administration, operations, software support or IT consulting focusing on collaboration platforms.
• Experience with Microsoft Teams administration including user management, policies and compliance.
• Deep knowledge of Microsoft Teams architecture, features and functionalities.
• Strong knowledge of related solutions such as SharePoint, OneDrive, Power Platform and other M365 services.
• Proficiency in Microsoft 365 suite and telephony infrastructure.
• Background in Unified Communications design with Teams telephony, Direct Routing and Voice Apps.
• Strong troubleshooting of Teams calling and call quality issues.
• Experience building Teams apps using Microsoft Graph and related tooling.
• Familiarity with PowerShell scripting for automation.

Responsibilities

• Work with customers to understand Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues ensuring optimal Teams performance.
• Assist in deployment, configuration, and customization of Teams and related apps.
• Document technical solutions and best practices to build a knowledge base for internal and customer use.

Skills

Microsoft Teams

Customer-facing

PowerShell scripting

Unified Communications

VoIP / Telephony

Troubleshooting

Networking protocols

Azure AD

SharePoint

Documentation

Education

BA/BS in IT or related field

Tools

PowerShell

Microsoft Graph

Teams Toolkit

Azure AD/Entra ID

Job description

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent English communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Responsibilities

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Qualifications

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• 10+ years of experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Strong knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
• Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
• Strong knowledge of voice and network protocols, standards, and best practices.
• Strong troubleshooting Microsoft Teams calling, conferencing and call quality issues.
• Knowledge and experience building Teams bot, integration of Microsoft graph into Teams app and knowledge of tools used to develop Teams app. Knowledge of the Microsoft Teams Toolkit is a plus.
• Familiarity with scripting and automation tools such as PowerShell to streamline administrative tasks.
• Experience and knowledge in designing and implementing Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, and Voice Apps and Microsoft Teams Room Systems and related hardware configurations.
• Knowledge of third-party applications and integrations that enhance Microsoft Teams capabilities.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft Teams.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Advanced analytical, problem-solving, and decision-making skills.
• Ability to work independently and as part of a collaborative team.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.

Optional Qualifications

• Advanced knowledge of application integration and Contact Centers with Teams.
• Advanced knowledge Active Directory/Azure AD/Entra ID concepts and PowerShell/Microsoft Graph scripting skills.
• Advanced networking skills with DNS, firewall, load balancing, etc.
• Advance skills creating Azure Functions.

Relevant Certifications

• Microsoft Certified: Teams Administrator Associate or other relevant certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate.