Remote Microsoft Teams Engineer—Customer Solutions

Concentrix; México; Remote; MXN 1,200,000 - 1,800,000; Full time

Job summary

Concentrix is seeking a Microsoft Teams Customer Engineer (Bilingual English) to empower customers with Teams, drive adoption, and ensure seamless operation. The role is customer-facing and requires strong English communication skills, with a focus on collaboration platforms and modern workplace software.

The successful candidate will deploy and customize Teams, govern user management and policies, and work with related Microsoft 365 services, SharePoint, and the Power Platform to deliver

Qualifications

• BA/BS in Information Technology or related field.
• 10+ years in customer-facing roles in systems architecture, administration, operations, software support, and IT consulting.
• Experience with Microsoft Teams administration and architecture.
• Strong knowledge of SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services.
• Proficiency in Microsoft 365 suite.

Responsibilities

• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.

Skills

Microsoft Teams

Team administration

PowerShell scripting

Azure AD

Direct routing

Telephone systems

Education

BA/BS in Information Technology or related field

Tools

SharePoint

OneDrive

Power Platform

Azure AD

Intune

Job description

Concentrix is seeking a Microsoft Teams Customer Engineer (Bilingual English) to empower customers with Teams, drive adoption, and ensure seamless operation. The role is customer-facing and requires strong English communication skills, with a focus on collaboration platforms and modern workplace software.

The successful candidate will deploy and customize Teams, govern user management and policies, and work with related Microsoft 365 services, SharePoint, and the Power Platform to deliver