Senior Microsoft Teams Customer Engineer

Enigma Corporation; Estado de México; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

Enigma Corporation is seeking an experienced Microsoft Customer Engineer specializing in Microsoft Teams. The role involves working directly with customers to understand Teams requirements, delivering expert guidance, and ensuring reliable operation of Microsoft Teams.

The ideal candidate has 10+ years in customer-facing roles related to collaboration platforms, with deep Teams knowledge and strong English communication.

Qualifications

• BA/BS in Information Technology or related field or equivalent experience.
• 10+ years in customer-facing roles in systems architecture, administration, operations, software support or IT consulting focusing on collaboration platforms.
• Experience with Microsoft Teams administration including user management, policies and compliance.
• Deep knowledge of Microsoft Teams architecture, features and functionalities.
• Strong knowledge of related solutions such as SharePoint, OneDrive, Power Platform and other M365 services.
• Proficiency in Microsoft 365 suite and telephony infrastructure.
• Background in Unified Communications design with Teams telephony, Direct Routing and Voice Apps.
• Strong troubleshooting of Teams calling and call quality issues.
• Experience building Teams apps using Microsoft Graph and related tooling.
• Familiarity with PowerShell scripting for automation.

Responsibilities

• Work with customers to understand Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues ensuring optimal Teams performance.
• Assist in deployment, configuration, and customization of Teams and related apps.
• Document technical solutions and best practices to build a knowledge base for internal and customer use.

Skills

Microsoft Teams

Customer-facing

PowerShell scripting

Unified Communications

VoIP / Telephony

Troubleshooting

Networking protocols

Azure AD

SharePoint

Documentation

Education

BA/BS in IT or related field

Tools

PowerShell

Microsoft Graph

Teams Toolkit

Azure AD/Entra ID

Job description

Enigma Corporation is seeking an experienced Microsoft Customer Engineer specializing in Microsoft Teams. The role involves working directly with customers to understand Teams requirements, delivering expert guidance, and ensuring reliable operation of Microsoft Teams.

The ideal candidate has 10+ years in customer-facing roles related to collaboration platforms, with deep Teams knowledge and strong English communication.