Microsoft 365 Platform Ops Leader — Hybrid in Mexico City

Takeda; Ciudad de México; Hybrid; MXN 1,800,000 - 2,600,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Vouchers (food/supermarket)

Flexible working schemes

Healthcare insurance plans

Additional time off

Diversity, equity & inclusion programs

Job summary

Takeda in Mexico City seeks a Manager of Microsoft 365 Platform Operations to lead the end-to-end operational management, governance, reliability, and continuous improvement of the Microsoft 365 suite including Exchange Online, Teams, SharePoint Online, and more.

You will oversee incident management, security governance, automation, and platform transformation while mentoring a team of engineers and collaborating with security, compliance, and infrastructure groups.

Qualifications

• Bachelor’s degree or equivalent in IT or engineering.
• 8+ years working with enterprise collaboration platforms.
• 3+ years leading technical ops or platform teams.
• Strong IAM, security, governance and compliance knowledge.
• Experience leading incident management and service restoration.

Responsibilities

• Lead operational management and governance of Microsoft 365 platforms.
• Ensure platform availability, performance and reliability through governance.
• Oversee maintenance, upgrades, service transitions and debt reduction.
• Lead major incident response and root-cause analysis.
• Establish standards and processes to reduce recurring incidents.
• Manage mail flow, Teams administration, information protection and controls.
• Coordinate tenant-wide changes with minimal business disruption.
• Collaborate with security, compliance, and infra teams on retention and access.
• Identify automation opportunities and AI-enabled operations.
• Coach and mentor Microsoft 365 engineers and platform specialists.

Skills

Microsoft 365 Platform Operations

Leadership experience

Incident management

Security governance

Automation & scripting

Vendor management

Communication skills

Education

Bachelor's degree in IT / CS / Engineering or related field

Tools

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive for Business

Microsoft Entra ID

Microsoft Purview

PowerShell

Job description

Takeda in Mexico City seeks a Manager of Microsoft 365 Platform Operations to lead the end-to-end operational management, governance, reliability, and continuous improvement of the Microsoft 365 suite including Exchange Online, Teams, SharePoint Online, and more.

You will oversee incident management, security governance, automation, and platform transformation while mentoring a team of engineers and collaborating with security, compliance, and infrastructure groups.