Lead Microsoft 365 Platform Operations

MEX - 9930 Takeda Innovation Solutions Mexico S.A de C.V

Santa Fe

Híbrido

MXN 900.000 - 1.500.000

Jornada completa

14 días+

Generador de candidaturas

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Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual bonus

Food vouchers

Flexible working

Healthcare plans

Extra time off

Diversity & Inclusion

Descripción de la vacante

Takeda's Innovation Capability Center in Mexico City seeks a Manager of Microsoft 365 Platform Operations to lead the operational management, governance, reliability, and continuous improvement of the Microsoft 365 suite including Exchange Online, Teams, SharePoint Online and OneDrive. You will oversee security, identity governance, and platform transformations in a dynamic hybrid environment.

The role requires 8+ years in enterprise collaboration platforms, 3+ years in team leadership, strong

Formación

Bachelor’s degree in IT or related field or equivalent experience.
8+ years supporting enterprise collaboration and productivity platforms.
3+ years leading technical operations or platform engineering teams.
Advanced expertise in Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Purview.
Strong knowledge of identity and access management, security, compliance, and governance controls.
Experience leading major incident management and service restoration.
Strong understanding of ITIL Incident, Problem, Change, and Service Level Management.
Experience managing enterprise vendors and service providers.
Excellent leadership, stakeholder management, and communication skills.
Proficiency in English, both verbal and written, is a must.

Responsabilidades

Lead operational support and service delivery for Microsoft 365 collaboration, messaging, and productivity platforms.
Ensure platform availability, performance, reliability, and operational stability through monitoring and governance.
Manage maintenance, enhancements, upgrades, service transitions, and technical debt reduction.
Lead major incident response, service restoration, root cause analysis, and corrective actions.
Establish operational standards and support processes to reduce recurring incidents.
Oversee mail flow, mailbox governance, Teams administration, information protection, and collaboration controls.
Manage tenant-wide changes while minimizing business disruption.
Partner with security, compliance, and infrastructure teams on retention, access management, information protection, identity governance, and audit controls.
Assess operational risks and ensure compliance with corporate policies and regulatory requirements.
Identify opportunities for automation, self-service, scripting, and AI-enabled operations.
Use service performance data and operational metrics to drive continuous improvement.
Manage vendor relationships, SLAs, operational KPIs, and service quality.
Lead and mentor Microsoft 365 engineers and platform specialists.
Set team priorities and standards while supporting coaching, development, and a culture of ownership and innovation.
Collaborate with infrastructure, security, digital workplace, and business stakeholders on strategic initiatives.