Microsoft 365 Optimization & Governance Specialist

Helpware Inc.; México; Remote; MXN 1,214,000 - 1,774,000; Full time

Job summary

Helpware Inc. is seeking a Microsoft 365 Optimization Specialist to enhance the use, governance, and efficiency of Microsoft 365 services within our IT Operations support model.

The role emphasizes hands-on administration of M365, SharePoint Online, Teams, and Power Platform, with a focus on automation, governance, and Copilot adoption. The project runs for 6+ months with operations in US time zones.

Qualifications

• Hands-on Microsoft 365 administration and optimization.
• Experience with SharePoint Online and Microsoft Teams administration.
• Knowledge of Power Platform, especially Power Automate.
• Familiarity with Copilot and Copilot Studio.
• Understanding of security, access management, governance in M365.
• Experience reviewing environments and improving processes.
• Strong analytical and problem-solving skills.
• Ability to document technical processes and communicate recommendations clearly.
• Conversational English at B2 level or higher.

Responsibilities

• Support Microsoft 365 administration, configuration, and optimization initiatives.
• Review and improve governance, policies, and operational processes.
• Manage SharePoint Online sites, permissions, and collaboration structures.
• Support Microsoft Teams administration and configuration.
• Develop and optimize workflows using Power Platform (Power Automate).
• Support implementation and adoption of Microsoft Copilot solutions.
• Review access management, security settings, and environment configurations.
• Identify opportunities to automate tasks and improve efficiency.
• Collaborate with IT Operations to assess processes and implement improvements.
• Document configurations, workflows, governance standards, and optimization recommendations.

Skills

Microsoft 365 admin

SharePoint Online

Teams admin

Power Platform

Power Automate

Copilot Studio

Security governance

Access management

Documentation

Analytical skills

Tools

Microsoft Copilot

Entra ID

DLP policies

Job description

Helpware Inc. is seeking a Microsoft 365 Optimization Specialist to enhance the use, governance, and efficiency of Microsoft 365 services within our IT Operations support model.

The role emphasizes hands-on administration of M365, SharePoint Online, Teams, and Power Platform, with a focus on automation, governance, and Copilot adoption. The project runs for 6+ months with operations in US time zones.