Mexico-Based Operations & Onboarding Specialist

Slalom Build

Región Centro

Hybrid

MXN 360.000 - 540.000

Vollzeit

Vor 6 Tagen

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Zusammenfassung

Slalom Build is seeking a Mexico-based Business Operations Analyst to support day-to-day operations for large client accounts. You will handle onboarding/offboarding, time entry, invoicing, and accuracy-focused reporting, acting as a detail-driven problem solver and clear communicator.

This analyst-level role requires 2–3 years of ops experience, fluent English, strong Excel skills, and comfort with Salesforce and Power BI.

Qualifikationen

2–3 years of professional experience in operations or similar roles.
Fluent English with clear, concise communication skills.
Intermediate to advanced Microsoft Excel skills.
On-site presence: minimum two days a week at the Slalom office.

Aufgaben

Onboarding coordination: initiate background checks, manage access, coordinate hardware shipments, track steps to SLA.
Offboarding coordination: disable credentials, track hardware return, close time entry and project records.
Engagement management support: assist with project setup, time reconciliation, billing data validation, and invoice packages.
Data hygiene and reporting: maintain Salesforce hygiene, refresh weekly financial reports, build ad hoc and recurring reports in Excel, assist with dashboards.
Process excellence: document SOPs/checklists, propose improvements to reduce cycle time and errors, track SLAs and communicate status.
Stakeholder communication: collaborate with US-based teams, respond to questions, triage issues across systems.

Kenntnisse

Fluent English

Excel

Salesforce

Power BI

Time entry

Invoicing

Financial reporting

Stakeholder communication

Onboarding coordination

Offboarding coordination

Tools