MEX - Factoring EL Accounts Receivable Specialist ECS

CR England; Santiago de Querétaro; On-site; MXN 201,000 - 290,000; Full time

Job summary

CR England is seeking an EL Accounts Receivable Specialist to join our Shared Services Center in Mexico. This role focuses on contacting past-due customers, resolving delinquencies, and negotiating payment arrangements aligned with company policies.

Responsibilities include outbound calls, documenting collections activity, and reducing delinquency while maintaining strong relationships with customers and internal teams. A bilingual, high-school graduate with MS Office skills is preferred.

Qualifications

• Ability to quickly learn software systems.
• Proficiency in Microsoft Office.
• Able to prioritize and manage multiple responsibilities.
• Excellent verbal and written communication skills
• Work as a member of a team within the organization
• Prior A/R experience is a plus, but not required
• Self-Accountability

Responsibilities

• Schedule, plan, and facilitate weekly or bi-weekly meetings with leadership.
• Proactively utilize Call Copy and feedback tools to improve performance.
• Handle collection calls and correspondence; target 25 outbound calls daily.
• Document credit and collections activity for assigned accounts.
• Provide customer service regarding collection issues such as refunds, adjustments, and overpayments.
• Reduce delinquency on assigned accounts.
• Build relationships with customers and account managers.
• Meet department goals and activity metrics.
• Analyze problems with a solution-oriented mindset.

Skills

Software systems

Microsoft Office

Prioritization

Verbal & written communication

Team collaboration

A/R experience (plus)

Self-Accountability

Education

High school diploma or equivalent

Bilingual

Job description

Due to our exponential growth in our Shared Services Center, we are looking for our next talented:

EL Accounts Receivable Specialist - ECS

General Description

• The Accounts Receivable Specialist playsan important rolein the overall success and health of thefactoringportfolio. The specialist works as part of a team in a fast-paced high-impact environment. The Specialist works toestablishcontact with past due customers and resolve delinquencyin a timely mannerthrough providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.
• TheA/R Specialistconsistentlydemonstratesa positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by workingin accordance withELCOACH Teamcore values.

Duties and Responsibilities

• Actively engage in scheduling,planningandfacilitatingan effective one-on-one with my leader on a weekly or bi-weekly basis.

• ProactivelyutilizeCall Copyada performance review tool toseekand engage feedback from my leader.

• Must be able to handle collection calls and /or correspondence in a fast-paced goal-oriented department.Expectation is 25 outbound calls to customers each day.

• Documentscredit and collections activity for assigned accounts.

• Provide customer serviceregardingcollection issues such as refunds, adjustments, resolve discrepancies, overpaymentsetc.

• Accountable for reducing delinquency for assigned accounts.

• Must havegood communicationskills and follow up effectively withaccount managers,leadership, and/ orcustomers to build solid relationships.

• Meets defined department goals and activity metrics.

• Analyze problems with a solution-oriented mindset
• Youare responsible foryour book of business andrequiredto make business critical decisions
• Able to schedule the day’s workload and hold oneself accountable to their actions
• Positive mindset at the beginning of each day
• Willing to learn their part of the entire process and understand how theyimpactbusiness on a day-to-day basis
• The Accounts Receivable Specialist position functions by providing high level customer service to England Logistics’ customers.This position requires the A/R Specialist to have a business owner mindset. Job expectations are as follows:
• 25 outbound calls to customers per day
• Resolution of any discrepancies on the customer’s account
• Reducing the number of customers past due by 60+ days
• Resolving short-paid/over-paid invoices with customer
• Build relationships customers and account managers

Qualifications / Skills

• Ability to quickly learn software systems.
• Proficiency in Microsoft Office.
• Able to prioritize and manage multiple responsibilities.
• Excellent verbal and written communication skills
• Work as a member of a team with peers and leadership within the organization
• Prior A/R experience is a plus, but not at allrequired
• Self-Accountability

Work experience Requirements

• Prior business to business customer service experience
• Computer proficient and a working knowledge of Microsoft Office products
• Ability to multitask and prioritize competing agendas
• Ability to self-manage and be proactive

Education, experience, and Licensing requirements

• High school diploma or similar.
• Bilingual

Working relationships

• Credit, collections, operations and various internal departments

Physical Demands

• Extended periods sitting
• Extended periods working at a computer