MEX - Collateral Supervisor

CR England; Santiago de Querétaro; On-site; MXN 300,000 - 450,000; Full time

Job summary

CR England seeks a Collateral Supervisor in Querétaro to lead a team of Collateral Analysts within the A/R Financing Cycle, ensuring on-time processing and adherence to SOPs. The role partners with credit, collections, and sales while building strong debtor relationships and driving process improvements.

The ideal candidate demonstrates attention to detail, effective communication, and proven leadership in high-volume billing environments, with a focus on accuracy and meeting funding deadlines.

Qualifications

• Must have strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proven problem-solving abilities in a fast-paced environment.
• Ability to manage multiple initiatives simultaneously.
• Experience with teamwork and collaboration across departments.

Responsibilities

• Actively schedule and facilitate one-on-one meetings with leadership.
• Conduct regular one-on-one meetings with direct reports.
• Use Call Copy as a tool for performance feedback and development.
• Ensure daily deadlines are met with accurate data collection and analysis.
• Support policy enforcement, metrics, and processes for the A/R Financing Cycle.
• Develop understanding of debtors' billing requirements and credit risk.
• Analyze and improve processes to boost quality and efficiency.
• Lead recruitment and project management for the team.

Skills

Attention to detail

Written and verbal communication

Problem-solving

Multi-tasking

Team collaboration

Education

University or similar work experience

Tools

Microsoft Office

Excel

Outlook

Adobe Acrobat

Job description

The Collateral Supervisor consistently demonstrates a positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by working in accordance with ELs COACHTeam core values.

This position plays a critical role in the overall success and health of our factoring portfolio. The Audit Supervisor manages a team of Collateral Analysts and he processes that they fulfill in the A/R Financing Cycle to ensure processes are completed, in accordance to SOP and on-time to meet various funding deadlines. This position will collaborate with credit, collections, sales and various internal departments. The supervisor will also work to foster relationships with account debtors. In addition, our ideal candidate will also be detail oriented and possess a positive hard-working attitude.

Essential Functions and Results Expectation

• Meets department goals and activity metrics.

• Assist in the reduction of bad debt.

• Completion of a minimum of 25 Call Copy QAs.

• Supervise a large team of Collateral Analysts and the processes that they fulfill in the A/R Financing Cycle to ensure processes are completed, in accordance to SOP and on-time to meet various funding deadlines

Essential Duties and Functions

• Actively engage in scheduling, planning and facilitating an effective one-on-one with my leader on a weekly or bi-weekly basis.

• Conduct one on one meetings with direct reports on a weekly or bi-weekly basis.

• Proactively utilize Call Copy ad a performance review tool to seek and engage feedback from my leader.

• Ensure the team meets daily deadlines timely and accurately Ability to collect and analyze data, problem solve and make recommendations

• Support and help to enforce policy, standards, metrics, and process for the A/R Financing Cycle.

• Develop a thorough understanding of the debtors billing requirements and credit risk

• Analyze and improve processes, and work to improve quality, productivity, and efficiency

• Project Management: Interview and hire new team members. Managing multi-functionality of team.

Essential Behaviors

• Seek opportunities from Supervisor to increase skills and/or learn new aspects of the business.

• Review chargebacks with manager and team to understand operational gaps and implement corrective action plans

• Develop and implement performance metrics and standards. Coach team members performance.

• Manage and maintain NOA with debtors

• Respond in a positive manner to constructive criticism from managers and peers

• Develop relationships with Account Debtors

• Develop, implement, and review operational policies and procedures

• Identify and address problems and opportunities for the company

Requirements

• Ability to quickly learn software systems




• Proficiency in Microsoft Office (Excel, Outlook, and Adobe Acrobat)




• Ability to manage multiple operating systems




• Engage in multiple initiatives simultaneously




• Excellent written and verbal communication skills




• Strong attention to detail with accuracy goal oriented




• Ability to prioritize and manage multiple responsibilities




• Problem-solving skills




• Proficient with using computer systems: Microsoft Word, Excel, Internet Explorer




• Must be able to work as part of a team with peers and leadership within the organization




• US Passport or able to obtain one




• Managed a high-volume invoice processing team




• 2+ years management experience leading a team of 7 or more




• University or similar work experience




• 2+ years of billing, auditing, or Quality Assurance