AR Specialist: Delinquency Resolution & Growth

CR England; Santiago de Querétaro; On-site; MXN 201,000 - 290,000; Full time

Job summary

CR England is seeking an EL Accounts Receivable Specialist to join our Shared Services Center in Mexico. This role focuses on contacting past-due customers, resolving delinquencies, and negotiating payment arrangements aligned with company policies.

Responsibilities include outbound calls, documenting collections activity, and reducing delinquency while maintaining strong relationships with customers and internal teams. A bilingual, high-school graduate with MS Office skills is preferred.

Qualifications

• Ability to quickly learn software systems.
• Proficiency in Microsoft Office.
• Able to prioritize and manage multiple responsibilities.
• Excellent verbal and written communication skills
• Work as a member of a team within the organization
• Prior A/R experience is a plus, but not required
• Self-Accountability

Responsibilities

• Schedule, plan, and facilitate weekly or bi-weekly meetings with leadership.
• Proactively utilize Call Copy and feedback tools to improve performance.
• Handle collection calls and correspondence; target 25 outbound calls daily.
• Document credit and collections activity for assigned accounts.
• Provide customer service regarding collection issues such as refunds, adjustments, and overpayments.
• Reduce delinquency on assigned accounts.
• Build relationships with customers and account managers.
• Meet department goals and activity metrics.
• Analyze problems with a solution-oriented mindset.

Skills

Software systems

Microsoft Office

Prioritization

Verbal & written communication

Team collaboration

A/R experience (plus)

Self-Accountability

Education

High school diploma or equivalent

Bilingual

Job description

CR England is seeking an EL Accounts Receivable Specialist to join our Shared Services Center in Mexico. This role focuses on contacting past-due customers, resolving delinquencies, and negotiating payment arrangements aligned with company policies.

Responsibilities include outbound calls, documenting collections activity, and reducing delinquency while maintaining strong relationships with customers and internal teams. A bilingual, high-school graduate with MS Office skills is preferred.