Accounts Receivable Collector

Colonial Group; Puebla de Zaragoza; Hybrid; MXN 167,000 - 279,000; Full time

Job summary

Colonial Group is seeking an Accounts Receivable Collector to monitor overdue receivables, track progress, respond to client inquiries, resolve discrepancies, and maintain strong client relationships across Mexico, the US, and Canada.

This permanent role requires post-secondary education, 2+ years in B2B collections, proficiency with Excel and ERP, and bilingual Spanish/English.

Qualifications

• Post-secondary education completed or equivalent.
• 2+ years of relevant work experience.
• Proven experience in business-to-business collections is an asset.
• Advanced proficiency in Microsoft Office (Excel/Word/Access).
• Basic Accounting Software/ERP knowledge.

Responsibilities

• Use aging reports to monitor collection problems and take action for timely payment.
• Prepare and process credit refunds and update AR records.
• Ensure statements and invoices are sent and resolve discrepancies with the billing department.
• Prepare client and internal reports as required.
• Identify delinquent accounts and recommend actions.
• Build and maintain strong client relationships.
• Assist with invoice distribution as required.
• Address missing documentation with the billing team and file for retention.
• Respond to client inquiries and requests.
• Other duties as assigned.

Skills

Bilingual Spanish/English

Microsoft Office

Strong verbal and written comms

Problem solving

Education

Post-secondary education

Tools

Accounting Software/ERP

Job description

Accounts Receivable Collector

Our customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.

The Role

This position is responsible for monitoring and coordinating collection of overdue receivables. They will be responsible for tracking progress, resolving client inquiries, resolving discrepancies and follow up with other departments, and maintaining strong client relationships.

Key Responsibilities

• Use monthly aging reports to monitor client collection problems and take appropriate action to ensure timely payment.
• Prepare and process credit refunds, and accurately update accounts receivable records.
• Ensure statements of accounts and invoices have been sent and resolve any discrepancies or errors with correct department.
• Prepare reports for clients and internal users as required.
• Identify delinquent accounts and recommend appropriate course of action.
• Build and maintain strong client relationships.
• Assist with invoice distribution as required.
• Ensure any missing back-up documentation is addressed with the billing department and properly filed for retention.
• Respond to inquiries and requests from clients.
• Other duties as assigned.

Leadership Responsibilities

• N/A.

Job Details

• Reports to Supervisor Accounts Receivable
• Permanent
• Finance
• Full-time/ Part-Time
• US/CDN/MX
• Hybrid/Office/Remote

Required Qualifications and Experience

• Completion of post-secondary education or equivalent.
• 2+ years of relevant work experience.
• Proven experience in business-to-business collections is an asset.
• Advanced proficiency in Microsoft Office Suite (Excel, Access, Word).
• Basic Accounting Software/ERP knowledge.
• Bilingual (fluent in both Spanish/English) is necessary (US SB only).
• Strong verbal and written communication skills.
• Excellent problem solving and decision-making skills.

Physical Demands

• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
• Occasionally must carry/lift loads of up to 15 lbs.

Work Environment

Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyze.