MedTech Quality Complaints Analyst

jj; Ciudad Juárez; On-site; MXN 240,000 - 300,000; Full time

Job summary

Johnson & Johnson in Juarez is seeking a Complaints Analyst I to document and escalate product quality issues within Customer/Commercial Quality. You will apply regulatory standards and support continuous improvement of the Quality Management System.

Ideal candidates hold a BS in a science or engineering field and have up to 2 years of quality or regulatory experience in a regulated industry; join a global leader advancing healthcare innovations at the Independencia Plant in Ciudad Juárez.

Qualifications

• BS in computer science, engineering, physical, biological, or natural sciences required.
• 0 to 2 years of quality, manufacturing, or regulatory experience in a medical device or other regulated industry.

Responsibilities

• Coordinates and assists with documenting business critical issues in Customer/Commercial Quality.
• Applies functional knowledge of Customer/Commercial Quality and identifies regulatory standards and policies that may impact organizational objectives.
• Assists with routine collection and dissemination of customer feedback, metrics, and KPIs to ensure continuous improvement of the quality management system.
• Carries out processes to ensure internal and key external business partner organization alignment and fulfillment of quality and regulatory requirements with overall quality priorities, under direct supervision.
• Follows formal escalation processes to surface issues of product quality, regulatory compliance, and quality systems.
• Carries out customer handling complaint process, and establishes and maintains Quality System Elements.
• Analyzes basic research and data related to regulatory changes, external trends, and strategy.
• Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team

Education

BS in CS/Engineering/Physical/Biological/Natural Sciences

Job description

Johnson & Johnson in Juarez is seeking a Complaints Analyst I to document and escalate product quality issues within Customer/Commercial Quality. You will apply regulatory standards and support continuous improvement of the Quality Management System.

Ideal candidates hold a BS in a science or engineering field and have up to 2 years of quality or regulatory experience in a regulated industry; join a global leader advancing healthcare innovations at the Independencia Plant in Ciudad Juárez.