Global Complaint Management Leader, QA & Metrics

Johnson & Johnson Innovative Medicine; Ciudad Juárez; Presencial; MXN 1.000.000 - 1.400.000; Jornada completa

Descripción de la vacante

Johnson & Johnson Innovative Medicine seeks a Senior Manager for the Complaint Handling Unit at the Salvacar site in Ciudad Juarez, Chihuahua, Mexico. Under minimal direction, you will oversee the Failure Analysis Lab and the Complaint Handling team, ensuring quality processes meet company procedures and global regulations.

You will ensure data accuracy in the global system, proactively identify failures, generate weekly/monthly/quarterly metrics, and communicate issues to leadership while

Formación

• Bachelor’s degree in Business Administration, Computer Science or Engineering.
• 8–10 years of experience total.
• 2–3 years of experience in Quality.
• Bilingual English/Spanish (oral and written) preferred.
• International experience.

Responsabilidades

• Oversee the Failure Analysis Lab and/or Complaint Handling team.
• Ensure data accuracy in the global complaint handling system.
• Monitor and report metrics weekly, monthly, and quarterly.
• Lead cross-regional projects and communicate issues to management.
• Ensure compliance with Health, Safety and Environmental guidelines.

Conocimientos

Strong communication

Bilingual English/Spanish

International experience

Educación

Bachelor’s degree in Business Administration, Computer Science or Engineering

Descripción del empleo

Johnson & Johnson Innovative Medicine seeks a Senior Manager for the Complaint Handling Unit at the Salvacar site in Ciudad Juarez, Chihuahua, Mexico. Under minimal direction, you will oversee the Failure Analysis Lab and the Complaint Handling team, ensuring quality processes meet company procedures and global regulations.

You will ensure data accuracy in the global system, proactively identify failures, generate weekly/monthly/quarterly metrics, and communicate issues to leadership while