Manufacturing IT Delivery & Support Analyst

Flex; Guadalajara; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex is looking for a Delivery Business Systems Analyst in Guadalajara, North to serve as the primary IT contact for manufacturing and to help ensure production line systems are reliable. You will record incidents and implement temporary solutions while permanent fixes are developed.

The role involves Level 2/3 support for manufacturing systems, incident management, and coordinating with vendors. You will also lead the Manufacturing IT Support team during rotating shifts and drive continuous

Qualifications

• Completed degree.
• Experience providing L2 and L3 support.
• Experience with databases.
• Experience with networks, operating systems, and servers.
• Previous experience leading teams.
• Knowledge of software development.
• Intermediate English proficiency.
• Availability to work rotating shifts (T1, T2 & T3).

Responsibilities

• Provide Level 2 and Level 3 functional and technical support for manufacturing systems.
• Manage, troubleshoot, and document incidents and solutions.
• Implement permanent solutions and preventive actions to minimize recurring issues.
• Ensure availability and reliability of shop floor control systems.
• Escalate and coordinate resolution of complex issues with vendors and service providers.
• Install, update, and maintain applications and software in production environments.
• Develop tools to improve manufacturing process efficiency.
• Perform proactive activities to prevent IT system disruptions.
• Lead the Manufacturing IT Support team during the assigned shift.
• Coordinate workload, priorities, and SLA compliance.
• Manage team performance, attendance, coaching, and development through Workday.
• Provide technical guidance and escalation support for complex issues.
• Identify training needs and drive continuous improvement initiatives.
• Ensure adequate staffing and inventory levels to support daily operations.

Skills

L2/L3 support

Team Leadership

Databases

Software Development

Operating Systems

Networks

Servers

English Proficiency

Education

Bachelor's degree

Tools

Workday

Job description

Flex is looking for a Delivery Business Systems Analyst in Guadalajara, North to serve as the primary IT contact for manufacturing and to help ensure production line systems are reliable. You will record incidents and implement temporary solutions while permanent fixes are developed.

The role involves Level 2/3 support for manufacturing systems, incident management, and coordinating with vendors. You will also lead the Manufacturing IT Support team during rotating shifts and drive continuous