Delivery Business Systems Analyst

flextronics; Región Centro; On-site; MXN 720,000 - 1,080,000; Full time

Benefits offered by this job

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Job summary

Flex is seeking a Delivery Business Systems Analyst in Guadalajara, North (Rotating shifts), reporting to the Business Systems Analyst Manager. The role acts as the first line of contact between customer and IT for production-systems support and incident resolution.

The position involves leading the IT Support team, coordinating workload and SLA, and implementing permanent solutions while ensuring system availability on the shop floor.

Qualifications

• Completed degree and hands-on experience providing L2/L3 support.
• Experience with databases, networks, operating systems and servers.
• Experience leading teams and guiding IT support on rotating shifts.

Responsibilities

• Provide Level 2 and Level 3 support for manufacturing systems and document incidents.
• Lead the Manufacturing IT Support team during shifts and manage workload and SLA.
• Install, update and maintain applications in production environments; coordinate with vendors.

Skills

L2/L3 support

Databases

Networks

Operating systems

Servers

Team leadership

Software development knowledge

English proficiency

Rotating shifts

Education

Completed degree

Tools

Workday

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

Summary

We’re looking to add a Delivery Business Systems Analyst in Guadalajara, North (Rotating shifts), reporting to the Business Systems Analyst Manager.

The Business Systems Analyst will serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.

What a typical day looks like:

• Provide Level 2 and Level 3 functional and technical support for manufacturing systems.
• Manage, troubleshoot, and document incidents and solutions.
• Implement permanent solutions and preventive actions to minimize recurring issues.
• Ensure availability and reliability of shop floor control systems.
• Escalate and coordinate resolution of complex issues with vendors and service providers.
• Install, update, and maintain applications and software in production environments.
• Develop tools to improve manufacturing process efficiency.
• Perform proactive activities to prevent IT system disruptions.

• Lead the Manufacturing IT Support team during the assigned shift.
• Coordinate workload, priorities, and SLA compliance.
• Manage team performance, attendance, coaching, and development through Workday.
• Provide technical guidance and escalation support for complex issues.
• Identify training needs and drive continuous improvement initiatives.
• Ensure adequate staffing and inventory levels to support daily operations.

The experience we’re looking to add to our team:

• Completed degree.
• Experience providing L2 and L3 support.
• Experience with databases.
• Experience with networks, operating systems, and servers.
• Previous experience leading teams.
• Knowledge of software development.
• Intermediate English proficiency.
• Availability to work rotating shifts (T1, T2 & T3).

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

JM54

Job Category

ITFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).