IT Support & Automation Enablement Specialist

flextronics; Región Centro; Presencial; MXN 446.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex is seeking an IT Support professional based at the Guadalajara North campus, reporting to the Business Systems Analyst. You will explore complex business problems and implement automated, customized, and standardized systems to boost efficiency.

Responsibilities include managing IT applications, providing user support (email, phone, live chat, in-person), developing onboarding and training plans, and identifying growth opportunities while monitoring user experience KPIs.

Formación

• Database knowledge is a plus.
• Experience solving complex issues with data-driven analysis.
• Previous experience in similar IT roles.
• Ability to read, analyze, and interpret complex documents.
• Experience with troubleshooting IT services.

Responsabilidades

• Manage and support IT applications and propose new tools.
• Provide physical and technical support for IT services.
• Develop onboarding, adoption, and training plans.
• Create communications templates.
• Address data/analysis needs with creative approaches.
• Understand end users to maximize IT service use.
• Educate and provide ongoing support via email, phone, live chat or in person.
• Identify growth opportunities and ensure IT service adoption.
• Review regularly and monitor user experience KPIs.
• Act as trusted advisor and advocate for users.
• Develop cadence of tech touches across lifecycle: welcome, onboarding, adoption, nurturing, retention.

Conocimientos

Database knowledge

SQL

Troubleshooting

Analytical thinking

Descripción del empleo

Flex is seeking an IT Support professional based at the Guadalajara North campus, reporting to the Business Systems Analyst. You will explore complex business problems and implement automated, customized, and standardized systems to boost efficiency.

Responsibilities include managing IT applications, providing user support (email, phone, live chat, in-person), developing onboarding and training plans, and identifying growth opportunities while monitoring user experience KPIs.