Manufacturing IT Delivery Analyst (L2/L3 Support)

flextronics; Región Centro; Presencial; MXN 720 000 - 1 080 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Resumo da oferta

Flex is seeking a Delivery Business Systems Analyst in Guadalajara, North (Rotating shifts), reporting to the Business Systems Analyst Manager. The role acts as the first line of contact between customer and IT for production-systems support and incident resolution.

The position involves leading the IT Support team, coordinating workload and SLA, and implementing permanent solutions while ensuring system availability on the shop floor.

Qualificações

• Completed degree and hands-on experience providing L2/L3 support.
• Experience with databases, networks, operating systems and servers.
• Experience leading teams and guiding IT support on rotating shifts.

Responsabilidades

• Provide Level 2 and Level 3 support for manufacturing systems and document incidents.
• Lead the Manufacturing IT Support team during shifts and manage workload and SLA.
• Install, update and maintain applications in production environments; coordinate with vendors.

Conhecimentos

L2/L3 support

Databases

Networks

Operating systems

Servers

Team leadership

Software development knowledge

English proficiency

Rotating shifts

Formação académica

Completed degree

Ferramentas

Workday

Descrição da oferta de emprego

Flex is seeking a Delivery Business Systems Analyst in Guadalajara, North (Rotating shifts), reporting to the Business Systems Analyst Manager. The role acts as the first line of contact between customer and IT for production-systems support and incident resolution.

The position involves leading the IT Support team, coordinating workload and SLA, and implementing permanent solutions while ensuring system availability on the shop floor.