Manufacturing Systems Support Analyst L1

flextronics; Región Centro; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Job summary

Flex intends to spin off its Cloud and Power Infrastructure segment into SpinCo, focusing on digital infrastructure for AI data centers. The Business Systems Analyst L1 will be based in Guadalajara, North Campus, reporting to the IT Operations Manager.

You will provide Level 1 support for production systems, respond to tickets, troubleshoot issues with Flex Flow, ServiceNow, and custom apps, and collaborate with manufacturing, engineering, and IT teams to keep production running.

Qualifications

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytic and problem-solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

Responsibilities

• Provide Level 1 support for production-related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom-developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Skills

Analytical thinking

Problem-solving

Customer service

Communication skills

English proficiency

Schedule availability

Education

BA/BS or equivalent

Tools

ServiceNow

Job description

Flex intends to spin off its Cloud and Power Infrastructure segment into SpinCo, focusing on digital infrastructure for AI data centers. The Business Systems Analyst L1 will be based in Guadalajara, North Campus, reporting to the IT Operations Manager.

You will provide Level 1 support for production systems, respond to tickets, troubleshoot issues with Flex Flow, ServiceNow, and custom apps, and collaborate with manufacturing, engineering, and IT teams to keep production running.