Business Systems Analyst

flextronics; Región Centro; On-site; MXN 230,000 - 340,000; Full time

Job summary

Flex in Guadalajara, North Campus, is seeking a Business Systems Analyst to be the IT liaison on-site. You will log and resolve first-level incidents, implement temporary workarounds, and participate in longer-term fixes for production systems. Strong SQL Server knowledge and development skills are required.

Ideal candidates will hold a Systems Engineering degree, have intermediate-advanced English, and be available for 100% on-site work with flexible scheduling for support needs.

Qualifications

• Degree in Systems Engineering or related field.
• Intermediate-Advanced English proficiency.
• 100% on-site role in Guadalajara.
• Schedule flexibility for support shifts.
• Experience with SQL Server databases.

Responsibilities

• Serve as first point of contact between customer and IT.
• Record and resolve first-level IT incidents.
• Implement and register permanent fixes for production issues.
• Diagnose data quality problems in applications.
• Plan preventive actions to avoid recurring incidents.
• Ensure availability of floor control systems.
• Install and update applications on manufacturing servers.

Skills

English communication

SQL Server

Development skills

Networking basics

Server knowledge

Education

Systems Engineering degree

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

Job summary:

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Systems Analyst located in Guadalajara, North Campus.

The Business Systems Analyst role involves serve as the first point of contact between the customer and IT. He will record the occurrence and solution of first-level support incidents, in addition to the implementation and registration of temporary solutions to failures in IT services in production lines while a permanent solution is implemented.

What a typical day looks like:

• Provide solutions to incidents of second and third functional and technical level.
• Record the occurrence and resolution of support incidents.
• Implementation and registration of permanent solutions to failures in IT services
• To diagnose quality problems of application data.
• Define, plan and implement preventive actions to avoid future incidents of known problems by the same source.
• Prioritizing and resolve support incidents generated in IT services.
• Ensuring the availability of floor control systems.
• Scale and ensure solving problems that cannot be resolved to the service provider.
• Install and update applications on servers that provide services to manufacturing

The experience we’re looking to add to our team:

• Degree in Systems Engineering or a related field
• Intermediate-Advanced English.
• 100% on-site role.
• Schedule flexibility (for support) is essential.
• Knowledge of SQL Server databases required.
• Development skills.
• Basic knowledge of networking and technical support.
• Basic knowledge of servers.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

XS65

Job Category

IT

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).