Manager, Global Order Operations (GO Ops)

Levi Strauss & Co; Ciudad de México; On-site; MXN 1,500,000 - 2,700,000; Full time

Job summary

Levi Strauss & Co is seeking a Manager, Global Order Operations (GO Ops) to lead end-to-end order management for multiple brands, channels, customers, and markets on a global scale.

You will drive order conversion, backlog management, and shipment execution while partnering with Sales, Supply Chain, Logistics, and IT to remove obstacles and optimize performance. The role requires leadership of a skilled operations team and a focus on continuous improvement.

Qualifications

• 7-10+ years of experience in Order Management, Order Operations, Customer Service, Customer Experience, Supply Chain Operations, or Order-to-Cash environments.
• Proven people leadership experience, including coaching, workforce planning, performance management, and team development.
• Strong SAP or ERP expertise.
• Advanced Excel and analytical capabilities with experience translating operational data into actionable business decisions.
• Experience driving process improvement, automation, standardization, and digital transformation initiatives.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, global environment with a focus on customer outcomes and business impact.

Responsibilities

• Lead customer order execution across multiple brands, channels, and markets.
• Drive order conversion, backlog management, exception resolution, and shipment execution to maximize customer satisfaction and business performance.
• Partner cross-functionally with Sales, Supply Chain, Logistics, Finance, Credit, EDI, Distribution, and IT teams to resolve operational challenges and ensure seamless execution.
• Lead, coach, and develop a team of operations professionals while building a culture of accountability, collaboration, and continuous improvement.
• Manage outsourced service providers, ensuring SLA achievement, operational excellence, and continuous improvement initiatives.
• Drive process simplification, automation, digital transformation, and standardization across Global Order Operations.
• Utilize operational and financial insights to identify opportunities, mitigate risks, and enhance customer experience.

Skills

Order management

People leadership

Cross-functional collaboration

Strategic thinking

Process improvement

Digital transformation

Operational excellence

Customer outcomes

Global operations

Stakeholder management

Tools

SAP

ERP systems

Excel

Job description

We’re Hiring: Manager, Global Order Operations (GO Ops)

Are you passionate about driving operational excellence, leading high-performing teams, and delivering exceptional customer experiences on a global scale?

We're looking for a Manager, Global Order Operations (GO Ops) to lead end-to-end order management execution across brands, channels, customers, and markets while driving continuous improvement, operational efficiency, and business results.

What You'll Do

• Lead customer order execution across multiple brands, channels, and markets.
• Drive order conversion, backlog management, exception resolution, and shipment execution to maximize customer satisfaction and business performance.
• Partner cross-functionally with Sales, Supply Chain, Logistics, Finance, Credit, EDI, Distribution, and IT teams to resolve operational challenges and ensure seamless execution.
• Lead, coach, and develop a team of operations professionals while building a culture of accountability, collaboration, and continuous improvement.
• Manage outsourced service providers, ensuring SLA achievement, operational excellence, and continuous improvement initiatives.
• Drive process simplification, automation, digital transformation, and standardization across Global Order Operations.
• Utilize operational and financial insights to identify opportunities, mitigate risks, and enhance customer experience.

What We're Looking For

• 7-10+ years of experience in Order Management, Order Operations, Customer Service, Customer Experience, Supply Chain Operations, or Order-to-Cash environments.
• Proven people leadership experience, including coaching, workforce planning, performance management, and team development.
• Strong SAP or ERP expertise.
• Advanced Excel and analytical capabilities with experience translating operational data into actionable business decisions.
• Experience driving process improvement, automation, standardization, and digital transformation initiatives.
• Strong stakeholder management and cross-functional collaboration skills.
• Ability to thrive in a fast-paced, global environment with a focus on customer outcomes and business impact.

Why Join Us?

• Global impact across multiple brands, customers, and markets.
• Direct influence on revenue conversion, customer satisfaction, and operational performance.
• Exposure to senior leadership and cross-functional business partners.
• Opportunity to lead transformation, automation, and continuous improvement initiatives that shape the future of Global Order Operations.

If you're a strategic leader who combines operational excellence with a passion for people development and customer success, we'd love to connect with you.

Apply today or reach out directly to learn more about this exciting opportunity.

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