Order Management Coordinator

Pepsico; Xico; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Flexible work arrangements

Wellness and financial programs

Recognition programs for leadership

Job summary

PepsiCo Inc. is seeking an Order Management Coordinator in Veracruz area to lead a cross-functional team, ensuring flawless order processing and superior customer experiences.

You will liaise with Business Units, Technical Support, and Global Order Management to drive service excellence and align with commercial goals. The role requires strong knowledge of order management, stakeholder management, and the ability to influence senior leadership in a hybrid or remote setup.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering or a related field required; MBA desirable.
• People management experience leading customer support or order management teams preferred.
• Strong knowledge of order processing and end-to-end order life cycle in a fast-paced supply chain environment.
• English (Fluent/Advanced) – It's a must.
• Ability to lead hybrid or remote teams and to operate successfully under a remote manager.

Responsibilities

• The Coordinator acts as a strategic leader and operational guide, deeply connected to frontline processes while collaborating with stakeholders across Business Units, Technical Support, and Global Order Management.
• Provide direction, remove roadblocks, and advocate for both team and customer needs within order management.
• Build and maintain strong, trust-based relationships with stakeholders, demonstrating outstanding interpersonal and communication skills.
• Engage proactively, influence cross-functional teams, and manage stakeholder expectations to ensure alignment and support for operational decisions.
• Foster a culture of customer obsession, continuous improvement, and accountability, ensuring best-in-class service delivery and optimal team performance.

Skills

People management

Stakeholder management

Order management

Matrix leadership

SAP

Excel

Power BI

Education

Bachelor's degree in Business, Operations Management, Engineering

MBA desirable

Tools

SAP

Power BI

Power Apps

Excel Macros

Microsoft Teams

Job description

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay's and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Order Management Coordinator plays a pivotal role in leading and coaching a team across order processing. This role is accountable for ensuring the flawless execution of order management processes, delivering exceptional customer experiences, and driving service excellence in alignment with commercial and supply chain objectives.

Your Impact

As Order Management Coordinator your responsibilities would consist of …

• The Coordinator acts as a strategic leader and operational guide, deeply connected to frontline processes while collaborating with stakeholders across Business Units, Technical Support, and Global Order Management.

• This role requires a solid understanding of order management and processes to provide direction, remove roadblocks, and advocate for both team and customer needs.

• A key expectation of this role is to build and maintain strong, trust-based relationships with stakeholders, demonstrating outstanding interpersonal and communication skills.

• The ability to engage proactively, influence cross-functional teams, and manage stakeholder expectations is critical to ensure alignment and support for operational decisions.

• The role reports to the MCC Customer Service Manager and is expected to foster a culture of customer obsession, continuous improvement, and accountability, ensuring best-in-class service delivery and optimal team performance.

• Strong leadership presence, stakeholder management, cross-functional collaboration, and the ability to influence across levels are essential.

Who Are We Looking For?

• Bachelor's Degree in Business, Operations Management, Engineering or a related field required; MBA Desirable.
• People management experience leading customer support or order management teams preferred.
• Strong knowledge of order processing and the end-to-end order life cycle in a fast-paced Supply Chain environment.
• Proven ability to influence cross-functional teams and stakeholders outside of direct reporting lines.
• English (Fluent/Advanced) – It's a must.
• Ability to navigate a matrix environment and effectively influence senior leadership.
• Demonstrated ability to lead hybrid or remote teams and to operate successfully under a remote manager.
• Proficient in applying technical and functional knowledge to identify process opportunities and resolve operational challenges.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and virtual collaboration tools (, Microsoft Teams).
• A plus: Experience with AI generative Tools, Power BI, Power Apps, Excel Macros, or similar tools, with the ability to automate manual reports and streamline recurring processes.
• Strong strategic thinking and decision-making abilities.
• Capable of identifying business risks and improvement opportunities and proposing practical solutions.
• Detail-oriented self-starter with strong ownership mindset.
• Excellent verbal and written communication skills, especially in stakeholder-facing contexts
• Strong organizational and time management skills; able to manage multiple priorities simultaneously under pressure.
• Hands-on experience with SAP, preferably within the SAP S/4HANA platform, with solid understanding of key processes and system navigation in Order Management.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.