Business Lead – Order Management Systems (OMS) | Retail & eCommerce

LTM; México; On-site; MXN 2,233,000 - 3,350,000; Full time

Job summary

LTM is seeking a seasoned Business Lead for Order Management Systems (OMS) in Retail and eCommerce. You will lead large-scale, multi-year transformation programs, guiding cross-functional teams across OMS, eCommerce integrations, and SAP interfaces.

Strong stakeholder management and global delivery experience are essential. The role emphasizes end-to-end ownership of OMS programs, O2C process optimization, and ongoing collaboration with business, technical, development, and testing squads to

Qualifications

• 10–15 years of experience in information technology and/or digital technologies.
• Hands-on functional knowledge of order management systems in retail or CPG.
• Experience leading large, multi-year OMS programs and managing senior stakeholders.

Responsibilities

• Lead multi-year OMS transformation programs from discovery through end-to-end UAT.
• Elicit and manage business, functional, and technical requirements.
• Partner with business, technical, development, and testing teams across the delivery lifecycle.
• Drive the Order-to-Cash lifecycle discussions from channels to invoicing.
• Manage senior customer stakeholders and act as a trusted partner in engagements.
• Identify risks, dependencies and opportunities; communicate with leadership.
• Support change requests, prioritization, estimation, release management, and planning.

Skills

Stakeholder management

Leadership

Agile/Scrum

Analytical thinking

Problem solving

Tools

ServiceNow

Defect tracking

Dashboards

Reporting integrations

Batch integrations

Job description

Business Lead – Order Management Systems (OMS) | Retail & eCommerce

At LTM, we are looking for an experienced and motivated Business Lead with strong business acumen and a proven track record of leading large-scale, multi-year transformation programs within Retail and eCommerce environments.

This role is ideal for someone who combines strong functional expertise in Order Management Systems (OMS) with excellent stakeholder management, leadership, and communication skills. Experience working across globally distributed teams and integrating OMS platforms with eCommerce and SAP applications is key.

What You'll Do

• Lead multi-year OMS transformation programs, from discovery and requirements through implementation and end-to-end UAT.
• Own the elicitation, documentation, and management of business, functional, and technical requirements.
• Partner closely with business, technical, development, and testing teams throughout the delivery lifecycle.
• Drive discussions around the complete Order-to-Cash lifecycle, from order channels through fulfillment and invoicing.
• Manage senior customer stakeholders and act as a trusted partner in customer-facing engagements.
• Identify program risks, dependencies, and improvement opportunities and communicate them effectively to leadership.
• Support change requests, prioritization, estimation, release management, and program planning.
• Identify opportunities to improve or automate existing business processes.
• Lead, mentor, and coordinate globally distributed teams.
• Stay current with trends and capabilities across eCommerce, OMS, and retail technology ecosystems.

What We're Looking For

• 10–15 years of experience in Information Technology and/or Digital Technologies.
• Strong experience leading large, multi-year OMS programs.
• Hands‑on functional knowledge of Order Management Systems in Retail or CPG.
• Strong understanding of Order-to-Cash (O2C) processes.
• Experience integrating OMS solutions with eCommerce and SAP applications.
• Experience with Fluent Commerce is highly preferred.
• Strong understanding of Agile/Scrum methodologies.
• Experience with tools and technologies such as ServiceNow, defect tracking solutions, dashboards, reporting integrations, and batch/real-time integrations.
• Proven experience managing senior customer stakeholders independently.
• Strong analytical, troubleshooting, prioritization, problem-solving, and leadership capabilities.
• Excellent communication skills and demonstrated experience working across global teams.

Join a global technology organization where you can work on complex digital transformation initiatives, collaborate with international teams, and help shape next-generation Retail and eCommerce solutions.

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