Mainframe Production Control Analyst

Cognizant; Guadalajara; Híbrido; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Cognizant in Guadalajara/Mexico City hybrid role seeks an experienced Production Control Analyst to monitor enterprise mainframe environments, perform real-time z/OS console monitoring, and oversee Control-M workloads.

You will collaborate with Application Support, System Programming, and other teams to ensure uninterrupted production services and on-time batch processing in a 24x7 setting. Advanced English is required.

Formación

• Advanced English required for global collaboration.
• Experience in 24x7 production operations environment.
• Proactive problem solving and strong communication skills.

Responsabilidades

• Monitor z/OS consoles and production dashboards in real time.
• Manage Control-M batch workloads and ensure on-time execution.
• Coordinate incident management and escalation with cross-functional teams.
• Support IPL activities and disaster recovery testing.
• Verify job dependencies and batch outcomes against SLAs.
• Perform root-cause analysis for batch failures.

Conocimientos

Control-M Batch Monitoring

Control-M Batch Scheduling

z/OS Console Operations

Incident & Escalation Management

IPL Support and System Monitoring

Descripción del empleo

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We are seeking an experienced Production Control Analyst responsible for monitoring and managing enterprise mainframe production environments. The role includes real-time z/OS console monitoring, Control-M workload management, batch processing support, operational event monitoring, and incident resolution activities supporting business-critical applications running in 24x7 production environments.

The analyst will work closely with Application Support, System Programming, Database, Network, Security, Middleware, and Business Operations teams to ensure timely completion of batch workloads and uninterrupted production services.

Primary Skills

• Control-M Batch Monitoring
• Control-M Batch Scheduling
• z/OS Console Operations
• Incident & Escalation Management
• IPL Support and System Monitoring

ADVANCED ENGLISH IS A MUST

Hybrid role in Guadalajara or Mexico City

Core Responsibilities

Mainframe Console Operations

• Monitor z/OS system consoles and operational dashboards.
• Identify, analyze, and respond to system messages, alerts, and abnormal operating conditions.
• Escalate system and application issues according to established operational procedures.
• Support IPL activities and system startup/shutdown processes.
• Monitor availability of production systems and critical infrastructure components.
• Perform Level-1 operational support and initiate recovery procedures when required.

Control-M Batch Monitoring

• Monitor daily, weekly, monthly, and year-end batch processing workloads using Control-M.
• Ensure scheduled jobs execute successfully within defined service windows.
• Monitor job dependencies, resource constraints, and scheduling conditions.
• Analyze batch failures and perform restart or recovery activities as per documented procedures.
• Coordinate with application support teams during batch processing issues.
• Validate successful completion of business-critical batch cycles.
• File transfers

Batch Scheduling Administration

• Create and maintain batch schedules within Control-M.
• Manage calendars, scheduling tables, cyclic jobs, and job dependencies.
• Implement schedule changes according to change management processes.
• Support migration of batch schedules across development, test, and production environments.
• Validate new schedules and job definitions during deployment activities.

Incident and Problem Management

• Identify and respond to production incidents affecting batch processing and system operations.
• Perform initial triage and diagnostic activities.
• Create and manage incident tickets according to SLA requirements.
• Coordinate bridge calls during major incidents.
• Support root cause analysis and problem management activities.
• Operational Recovery Support
• Execute documented recovery procedures for failed jobs and application outages.
• Monitor restart and recovery processes.
• Coordinate with technical support teams to restore business services.
• Knowledge of Incident, Problem, and Change Management processes.
• Strong verbal and written communication skills.
• Ability to communicate effectively during production incidents and escalation calls.
• Experience working in a 24x7 operational support environment.

Disaster Recovery Support

• Participate in Disaster Recovery testing and execution activities.
• Support batch workload validation within recovery environments.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
• At Cognizant we believe than our culture make us stronger!