Console Operations and Batch Monitoring (Production Control)

Cognizant; Guadalajara; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Cognizant in Guadalajara, Mexico is seeking an experienced Production Control Analyst to monitor and manage enterprise mainframe production environments. You will perform real-time z/OS console monitoring, Control-M workload management, batch processing support, and incident resolution for 24x7 services.

You will collaborate with Application Support, System Programming, Database, Network, Security, Middleware, and Business Operations teams to ensure timely batch completion and uninterrupted

Formación

• Experience with mainframe environments and 24x7 production operations.
• Familiarity with z/OS and Control-M scheduling.
• Ability to perform Level-1 operational support and incident handling.

Responsabilidades

• Monitor z/OS consoles and dashboards; identify alerts and abnormal conditions.
• Oversee Control-M batch workloads; ensure jobs run within service windows.
• Create and manage batch schedules; migrate schedules across environments.
• Handle incidents and coordinate bridge calls; support recovery activities.
• Participate in disaster recovery testing and validation.

Conocimientos

Mainframe operations

Control-M

Batch scheduling

Incident management

Disaster recovery

Team collaboration

Descripción del empleo

Job Summary

We are seeking an experienced Production Control Analyst responsible for monitoring and managing enterprise mainframe production environments. The role includes real-time z/OS console monitoring, Control-M workload management, batch processing support, operational event monitoring, and incident resolution activities supporting business-critical applications running in 24x7 production environments.
The analyst will work closely with Application Support, System Programming, Database, Network, Security, Middleware, and Business Operations teams to ensure timely completion of batch workloads and uninterrupted production services.

Responsibilities

• Mainframe Console Operations
  Monitor z/OS system consoles and operational dashboards.
  Identify, analyze, and respond to system messages, alerts, and abnormal operating conditions.
  Escalate system and application issues according to established operational procedures.
  Support IPL activities and system startup/shutdown processes.
  Monitor availability of production systems and critical infrastructure components.
  Perform Level-1 operational support and initiate recovery procedures when required.
• Control-M Batch Monitoring
  Monitor daily, weekly, monthly, and year-end batch processing workloads using Control-M.
  Ensure scheduled jobs execute successfully within defined service windows.
  Monitor job dependencies, resource constraints, and scheduling conditions.
  Analyze batch failures and perform restart or recovery activities as per documented procedures.
  Coordinate with application support teams during batch processing issues.
  Validate successful completion of business-critical batch cycles.
  File transfers
• Batch Scheduling Administration
  Create and maintain batch schedules within Control-M.
  Manage calendars, scheduling tables, cyclic jobs, and job dependencies.
  Implement schedule changes according to change management processes.
  Support migration of batch schedules across development, test, and production environments.
  Validate new schedules and job definitions during deployment activities.
• Incident and Problem Management
  Identify and respond to production incidents affecting batch processing and system operations.
  Perform initial triage and diagnostic activities.
  Create and manage incident tickets according to SLA requirements.
  Coordinate bridge calls during major incidents.
  Support root cause analysis and problem management activities.
  Operational Recovery Support
  Execute documented recovery procedures for failed jobs and application outages.
  Monitor restart and recovery processes.
  Coordinate with technical support teams to restore business services.
  Knowledge of Incident, Problem, and Change Management processes.
  Strong verbal and written communication skills.
  Ability to communicate effectively during production incidents and escalation calls.
  Experience working in a 24x7 operational support environment.
• Disaster Recovery Support
  Participate in Disaster Recovery testing and execution activities.
  Support batch workload validation within recovery environments.