MacOS & MDM Support Engineer - Tier 1 (Remote)

JumpCloud; Estado de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

JumpCloud is seeking a Customer Support Engineer - Tier 1 to provide world-class technical support to our customers via email, chat, phone, and remote sessions. You will resolve high-priority issues and coordinate with Support and Engineering to ensure timely fixes.

We require at least 1 year of technical, customer-facing experience, strong English communication skills, and a passion for learning new technologies.

Formación

• Minimum 1 year of experience in a technical, customer-facing position.
• Experience handling mission-critical customer issues and escalations.
• Excellent interpersonal, verbal and written communication skills.

Responsabilidades

• Provide technical support via email, phone, chat or remote session.
• Manage a queue of high-priority and complex support tickets.
• Reproduce issues in-house and respond to customers promptly.
• Collaborate with peers, mentors and knowledge base to deliver effective solutions.
• Coordinate with Product and Learning teams to keep customer education up to date.
• Develop internal knowledge base articles to share learnings.

Conocimientos

Customer support experience

Communication skills

Technical troubleshooting

Remote work

Descripción del empleo

JumpCloud is seeking a Customer Support Engineer - Tier 1 to provide world-class technical support to our customers via email, chat, phone, and remote sessions. You will resolve high-priority issues and coordinate with Support and Engineering to ensure timely fixes.

We require at least 1 year of technical, customer-facing experience, strong English communication skills, and a passion for learning new technologies.