Senior Desktop & Endpoint Support Engineer

Backblaze; Poza Rica; Híbrido; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family healthcare

Competitive compensation

401K plan

RSU grants

ESPP program

Flexible vacation

Parental leave

MacBook Pro

Workstation stipend

Commuter benefits

Work-life balance culture

Fertility support

Childcare bonus

Descripción de la vacante

Backblaze is seeking a Sr Desktop Support Analyst to sustain and improve our end-user computing across macOS and Windows environments. You will diagnose complex hardware, OS and network issues, deliver Tier 2/3 support, and act as an escalation point for high-impact incidents across distributed teams.

You will administer Jamf and Intune, support Okta identities, and contribute to IT service management with Jira Service Management.

Formación

• 7+ years in IT, with desktop support, help desk, endpoint engineering, or systems administration.
• 5+ years with Jira Service Management.
• 5+ years with Jamf/Jamf Pro.
• 5+ years with Microsoft Intune.
• 5+ years with Slack in an enterprise environment.
• 5+ years with Google Workspace.
• Advanced troubleshooting with macOS and Windows.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to non-technical users.

Responsabilidades

• Provide Tier 2/3 support for macOS and Windows.
• Diagnose and resolve hardware, OS, network, and application issues.
• Serve as escalation point for high-impact incidents.
• Manage onboarding, role changes, hardware refresh, and offboarding.
• Administer Jamf for macOS and Microsoft Intune for Windows.
• Support Okta identity, SSO, MFA, and access management.
• Use Jira Service Management to handle incidents and requests.
• Document troubleshooting steps and IT workflows.
• Identify automation opportunities to improve IT operations.
• Mentor junior team members.

Conocimientos

Desktop support

Help desk

Endpoint engineering

Systems administration

Remote support

Networking

Troubleshooting

Communication skills

Herramientas

Jira Service Management

Jamf/Jamf Pro

Microsoft Intune

Slack

Google Workspace

Okta

Apple Business Manager

Descripción del empleo

Backblaze is seeking a Sr Desktop Support Analyst to sustain and improve our end-user computing across macOS and Windows environments. You will diagnose complex hardware, OS and network issues, deliver Tier 2/3 support, and act as an escalation point for high-impact incidents across distributed teams.

You will administer Jamf and Intune, support Okta identities, and contribute to IT service management with Jira Service Management.