Luxury Travel Sales Manager

El Palacio de Hierro; Ciudad de México; Presencial; MXN 30.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Ventas de Viajes de Lujo para desarrollar estrategias y fortalecer relaciones con clientes de alto perfil. Este rol es clave para crear itinerarios personalizados y asegurar que la agencia se destaque en el mercado mexicano. Con un enfoque en la excelencia del servicio y la colaboración con proveedores de lujo, tendrás la oportunidad de impactar en la experiencia de viaje de clientes exclusivos. Si tienes pasión por los viajes y experiencia en el sector, esta es la oportunidad perfecta para ti.

Formación

• Mínimo 3 años de experiencia como Gerente de Ventas de Viajes de Lujo.
• Excelentes habilidades de comunicación y servicio al cliente.

Responsabilidades

• Definir el portafolio de proveedores para ofrecer productos de lujo.
• Lograr objetivos de ventas de viajes de lujo y posicionar la agencia en el mercado.

Conocimientos

Comunicación oral y escrita

Servicio al cliente

Conocimiento profundo de viajes de lujo

Negociación con proveedores de servicios de lujo

Técnicas de ventas

Educación

Licenciatura en Gestión Turística

Licenciatura en Administración de Empresas

Licenciatura en Hospitalidad

Licenciatura en Relaciones Internacionales

Descripción del empleo

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Objective of the Role:

The Luxury Travel Sales Manager is responsible for developing and implementing the luxury travel sales strategy at Viajes Palacio, working closely with both the internal Viajes sales team and Independent Contractors (ICs). This role also collaborates with the Marketing team to coordinate communication and create all necessary materials to promote luxury travel products to our clients and cardholders.

The Luxury Travel Sales Manager must define and develop the value proposition for luxury clients, ensuring that the company has the right suppliers to provide premium travel products and services. Additionally, this role oversees the creation of tailored, curated itineraries and strengthens relationships with existing clients to promote the luxury travel division.

Key Responsibilities:

• Define the portfolio of suppliers required to offer luxury travel products and services. Establish strong relationships with luxury travel suppliers to build a broad and competitive product portfolio.
• Coordinate necessary training for travel advisors assigned to this segment, covering product knowledge, sales techniques, geography, and more to ensure excellent service to luxury clients.
• Monitor the creation of customized travel itineraries by the sales team to ensure top-tier experiences for clients.
• Achieve luxury travel sales targets and position Viajes Palacio as a recognized luxury travel agency in the Mexican market.

Key Performance Indicators (KPIs):

• Luxury Travel Product & Service Sales: Achieve the revenue target set for the sales team, ensuring alignment with budgeted projections.
• Acquisition & Conversion of High-Spender Clients: Increase the number of new clients, both general and cardholders, who purchase luxury travel experiences.
• Luxury Supplier Portfolio Growth: Expand the portfolio of luxury travel suppliers.

Requirements:

Education:

• Bachelor's degree in Tourism Management, Business Administration, Hospitality, International Relations, or related fields.

Languages:

• Advanced proficiency in English required.
• Desirable: French, Portuguese, or German.

Certifications and Specialized Knowledge:

• Excellent oral and written communication skills.
• Strong customer service skills, particularly with high-profile clients.
• Deep knowledge of luxury travel, including itinerary customization.
• Passion for travel with extensive personal travel experience.
• Expertise in negotiating with luxury travel service providers.

Work Experience:

• Minimum of 3 years as a Luxury Travel Sales Manager.
• Proven experience in designing customized travel itineraries for high-profile clients.

At El Palacio de Hierro, we are committed to fostering an inclusive workplace where diversity thrives, and discrimination of any kind has no place. For further details, please review our privacy statement on our website.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Other and Sales

Industries

• Retail