Senior Sales Manager

Hyatt Hotels Corporation; Zihuatanejo; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Thompson Zihuatanejo, a Hyatt luxury beachfront retreat, seeks a Sales Manager, Group & Leisure based in Mexico City. You will drive group, leisure, wedding, and social event revenue and represent the resort to premier feeder markets, cultivating partnerships and expanding market share.

In this role, you will manage the complete sales cycle, respond to RFPs, present the property, and collaborate with Revenue Management, Events, and Operations to deliver exceptional guest experiences.

Formación

• Minimum 3–5 years of hotel sales experience, preferably within luxury or lifestyle hospitality.
• Proven success in group, leisure, wedding, and social event sales.
• Experience working with luxury travel advisor networks and consortia.
• Strong knowledge of the Mexico market and established industry relationships preferred.
• Experience with Hyatt sales systems, including Envision, is preferred.
• Strong negotiation, presentation, and closing skills.
• Excellent relationship-building and networking abilities.

Responsabilidades

• Identify and secure group, leisure, wedding, and social event business across defined market segments.
• Develop relationships with wedding planners, event professionals, and luxury agencies.
• Manage the full sales cycle from prospecting to contract negotiations and turnover to operations.
• Respond to RFPs with timely and strategic proposals via Hyatt channels and direct inquiries.
• Conduct property presentations and virtual/onsite site inspections showcasing the luxury experience.
• Collaborate with Revenue Management, Events, and Operations to ensure guest satisfaction and program success.
• Build and maintain relationships with luxury travel advisors, consortia, wholesalers, and tour operators in Mexico.
• Drive leisure demand during shoulder seasons through targeted promotions and partnerships.

Conocimientos

Hotel sales

Group & leisure sales

Luxury hospitality

Negotiation

Market knowledge

Partner networks

Envision system

English & Spanish

Descripción del empleo

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\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Thompson Zihuatanejo is a luxury beachfront retreat that blends modern design with the authentic charm of Mexico’s Pacific Coast. Nestled along Playa La Ropa, the resort offers an intimate, sophisticated escape where personalized service, exceptional culinary experiences, and a deep connection to the destination create unforgettable stays.

As part of Hyatt’s luxury lifestyle portfolio, Thompson Zihuatanejo delivers elevated hospitality while celebrating the culture, beauty, and relaxed elegance of Zihuatanejo.

Position Summary

The Sales Manager, Group & Leisure is responsible for driving group, leisure, wedding, and social event revenue for Thompson Zihuatanejo. Based in Mexico City, this position serves as a key representative for one of the resort's most important feeder markets and is responsible for developing new business, strengthening existing partnerships, and increasing market share.

Reporting directly to the Director of Sales & Marketing, the Sales Manager will proactively identify new opportunities while positioning Thompson Zihuatanejo as one of Mexico's premier luxury beach destinations.

Key Responsibilities

• Proactively identify, qualify, and secure group business across corporate, incentive, association, social, and creative market segments.
• Develop wedding and social group business by cultivating relationships with wedding planners, event professionals, and luxury agencies.
• Manage the complete sales cycle from prospecting and site inspections through contract negotiations and turnover to operations.
• Respond to RFPs (Cvent, Hyatt channels, direct inquiries, and third-party platforms) with timely and strategic proposals.
• Conduct property presentations, virtual meetings, and site inspections showcasing the unique experience of Thompson Zihuatanejo.
• Collaborate closely with Revenue Management, Events, and Operations to ensure exceptional guest experiences and successful program execution.
• Develop and maintain strong relationships with luxury travel advisors, consortia partners (Virtuoso, American Express Fine Hotels + Resorts, Chase Travel, Signature Travel Network, etc.), wholesalers, and tour operators in Mexico defined geographical areas.
• Identify opportunities to drive leisure demand during low and shoulder seasons through targeted promotions and strategic partnerships.
• Collaborate with the Marketing team to develop and promote seasonal packages and special offers.
• Represent Thompson Zihuatanejo at trade shows, luxury travel events, sales missions, and client networking functions.

Account Management & Business Development

• Manage and grow a portfolio of key accounts throughout Mexico (defined geographical areas and other strategic domestic markets.
• Prospect and develop new business through outside sales calls, networking events, industry organizations, and strategic partnerships.
• Build long-term relationships that generate repeat business and strengthen brand loyalty.
• Maintain regular communication with key clients through sales calls, entertainment, educational events, and familiarization (FAM) trips.
• Work closely with the Director of Sales & Marketing and Revenue Management team to identify need periods and implement targeted sales strategies.
• Monitor group pace, booking trends, and leisure production to maximize revenue opportunities.
• Provide competitive market intelligence and recommend strategies to increase market share.
• Support the achievement of annual budget goals and revenue targets.

Reporting & Performance

• Maintain accurate account activity and pipeline management within Hyatt sales systems.
• Prepare weekly and monthly production reports, sales forecasts, and market updates.
• Track account production and identify opportunities for continued growth.

Qualifications

Qualifications

• Minimum 3–5 years of hotel sales experience, preferably within luxury or lifestyle hospitality.
• Proven success in group, leisure, wedding, and social event sales.
• Experience working with luxury travel advisor networks and consortia.
• Strong knowledge of the Mexico market and established industry relationships preferred.
• Experience with Hyatt sales systems, including Envision, is preferred.
• Strong negotiation, presentation, and closing skills.
• Excellent relationship-building and networking abilities.
• Self-motivated with the ability to work independently while collaborating across departments.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills in English and Spanish.
• Ability to analyze market trends and develop strategic sales initiatives.
• Passion for luxury hospitality and delivering exceptional guest experiences.

Work Environment & Expectations

• Position based in Mexico-Resort with regular travel to determined geographical territory.
• Frequent travel throughout Mexico to key feeder markets, including Guadalajara, Monterrey, Querétaro, and other strategic destinations.
• Participation in sales missions, trade shows, networking events, client entertainment, and FAM trips.
• Attendance at annual sales, marketing, and revenue planning meetings.
• Flexible schedule, including occasional evenings and weekends, based on business needs.

Reporting Structure

• Reports directly to the Director of Sales & Marketing.
• Works closely with Revenue Management, Marketing, Operations, and Events teams to achieve commercial objectives.

Performance Metrics

• Group room nights and revenue production.
• Leisure segment growth and market share.
• Wedding and social event revenue production.
• RFP response and conversion rates.
• Account production and retention.
• Client satisfaction and repeat business.
• Achievement of annual sales goals and revenue targets.

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