Travel Experience Executive

Hotelbeds Group; Cancún; Presencial; MXN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multicultural environment

Career growth opportunities

Global team opportunities

Descripción de la vacante

HBX Group, a luxury travel tech partner, seeks a Travel Experience Executive in Cancún to deliver personalized service across calls, chat, email and WhatsApp for high-end clients. You will address complex requests, tailor services and maintain strong relationships with suppliers to create seamless experiences.

The role requires a tourism/business degree, luxury-sector experience, and fluency in Spanish and English; it offers a fast-paced, team-driven environment with global reach and flexible

Formación

• Ideally hold a degree in Tourism Management, Business Management, or related fields.
• Experience in customer service and the luxury sector, preferably in travel/hospitality.
• Passionate about client satisfaction, attentive to detail and quality of service.
• Excellent interpersonal skills to interact professionally with stakeholders.
• Able to work autonomously and manage multiple tasks simultaneously.
• Strict adherence to deadlines; dynamic, perseverant, tactful and diplomatic.
• Be proactive, offer sensible solutions and innovative proposals.
• Fluency in both written and spoken Spanish and English.

Responsabilidades

• Address and fulfil client requests with adherence to quality standards and timeframes.
• Customize services to meet client needs while simplifying daily activities.
• Provide expert advice and recommendations and anticipate client expectations.
• Deliver services that meet exceptionally high standards for luxury clients.
• Onboard, build and sustain strong, trust-based relationships with clients.
• Continuously enrich vendor database and maintain knowledge of suppliers.
• Work closely with a demanding team to deliver top-tier service to luxury clients.

Conocimientos

Customer service experience

Luxury travel knowledge

Fluent English

Fluent Spanish

Interpersonal skills

Autonomous work

Attention to detail

Educación

Degree in Tourism Management

Degree in Business Management

Descripción del empleo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job description

About Us

HBX Group comprises of the best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets. That is why HBX Group launched The Luxurist, the world's first comprehensive luxury travel ecosystem designed exclusively for travel professionals. The Luxurist believes luxury travel deserves cutting edge tools, technology, and support. With seamless booking, AI-driven itinerary planning, and dedicated concierge support, The Luxurist empowers travel advisors to craft impeccable experiences while giving luxury hotels the visibility they deserve. The Luxurist is redefining what is possible in luxury travel.

Mission

As a Travel Experience Executive, you will be responsible for providing superlative, personalized service through multiple communication channels, including telephone, chat, email, and WhatsApp, ensuring a seamless experience for our luxury clientele across varied interactions.

Responsibilities

• Address and fulfil both simple and complex client requests with adherence to our quality standards and timeframes.
• Customize services to meet client needs while simplifying their day-to-day activities.
• Provide expert advice and recommendations and anticipate our client expectations.
• Deliver services that meet the exceptionally high standards expected by our luxury clients.
• Onboard, build and sustain strong, trust-based relationships with clients, gaining a deep understanding of their preferences and characteristics.
• Continuously enrich our vendor database and develop a comprehensive knowledge of these various suppliers to efficiently fulfil orders and reservations on behalf of our clients.
• Work closely with a demanding and ambitious team dedicated to delivering top-tier service to luxury clients.

Profile

The ideal candidate will:

• Ideally hold a degree in Tourism Management, Business Management, or related fields.
• Have experience in customer service and the luxury sector, preferably within the travel and/or hospitality industry.
• Be passionate about client satisfaction and attentive to detail and quality of service.
• Possess excellent interpersonal skills to interact professionally with various stakeholders.
• Be capable of working autonomously and managing multiple tasks simultaneously.
• Adhere strictly to deadlines and demonstrate dynamism, perseverance, tact, and diplomacy.
• Be proactive, offer sensible solutions and innovative proposals.
• Exhibit fluency in both written and spoken Spanish and English Be comfortable using communication and computer tools, including telephone, chat, email, and WhatsApp.

Additional Requirements

Flexible working hours, including evenings and weekends, to accommodate diverse client needs and time zones.

A willingness to work as part of a team in a new exciting project and fast-paced, luxury-focused environment.

Diversity and Inclusion

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

Benefits

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

What do we do?

1. We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.
2. We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.
3. We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers.
4. We help our partners to grow – because when they grow, we grow.

Company Facts

• 3000+ Awesome People
• 88 Different Nationalities
• 300k Hotels Worldwide
• 60k High Value Clients
• 1 Team
• 1 Culture
• 1 Mission
• 140 Source Markets Worldwide

ESG Commitment

Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action. We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We’ve been certified as carbon neutral for four years on the row. We’re committed to protecting the environment in all the places we work. We support the economic and social development of our regions through our Corporate Volunteering Programme. We respect human rights and work hard to make sure we don’t commit any violations.