Forbes 5-Star Luxury Hotel Director

Silversea; Ciudad de México; On-site; MXN 1,646,000 - 2,744,000; Full time

Job summary

Silversea is seeking an experienced hotel operations leader to oversee onboard guest services and hospitality for a premier luxury cruise experience.

The role requires 5* luxury expertise with 6–8 years in luxury hotel operations and at least 5 years in a management role, demonstrating strong leadership and a relentless focus on guest satisfaction. Fluency in English is essential; cruise industry experience is a plus.

Qualifications

• Proven 5* Luxury experience required, with minimum of 6-8 years in luxury hotel operations and 5+ years in a management level.
• Strong leadership skills, attention to details and exceptional guest experience focus.
• Cruise line experience is an advantage, but not required; experience in luxury hospitality and service-driven industries welcomed.
• Excellent fluent English (verbal and written); additional languages are an asset.

Responsibilities

• Take responsibility for all aspects of hotel operations to ensure optimum guest satisfaction through a welcoming and efficient guest service experience and foster crew friendliness
• Forbes Standard: Embrace and Aspire to be Forbes 5 star
• Forbes standard training: Crew are fully made aware of Forbes standard requirement and ship ready for possible inspection
• ATRI – Ability to resolve challenges onboard and all issues are solved onboard
• Daily powerful and inspiring Morning meeting Mentors and supports Heads of departments, identifies training needs, and talent development
• Actively participates in weekly public health inspections and ensures corrective actions are completed

Skills

Leadership

Attention to detail

Guest experience

Fluent English

Job description

Silversea is seeking an experienced hotel operations leader to oversee onboard guest services and hospitality for a premier luxury cruise experience.

The role requires 5* luxury expertise with 6–8 years in luxury hotel operations and at least 5 years in a management role, demonstrating strong leadership and a relentless focus on guest satisfaction. Fluency in English is essential; cruise industry experience is a plus.