Shipboard Guest Services Officer | Multilingual

Royal Caribbean Group; Ciudad de México; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

A leading cruise line company based in Mexico is seeking a Guest Services Officer who is friendly, passionate, and committed. The ideal candidate should possess outstanding customer service and communication skills, with at least one year of experience in a relevant customer contact position. Responsibilities include assisting guests with issues and concerns while maintaining a strong focus on guest satisfaction. Candidates must be willing to work onboard for 5-6 months. Fluency in English is required, and knowledge of additional languages is a plus.

Formación

• 1+ years of experience in customer contact position, preferably in hospitality.
• Cash handling experience and understanding of US currency and exchange rates.
• Ability to communicate tactfully with various stakeholders.

Responsabilidades

• Actively listen and assist in resolving guest issues and concerns.
• Ensure outstanding hospitality and customer service.
• Work onboard for 5-6 months.

Conocimientos

Guest Satisfaction

Strong Communication

Organizational Skills

Decision-Making Abilities

Customer Service Skills

Educación

High School Diploma or Equivalent

Descripción del empleo

A leading cruise line company based in Mexico is seeking a Guest Services Officer who is friendly, passionate, and committed. The ideal candidate should possess outstanding customer service and communication skills, with at least one year of experience in a relevant customer contact position. Responsibilities include assisting guests with issues and concerns while maintaining a strong focus on guest satisfaction. Candidates must be willing to work onboard for 5-6 months. Fluency in English is required, and knowledge of additional languages is a plus.