Luxury Retail Manager — Elevate Guest Experience & Sales

Rosewood Hotel Group; San José del Cabo; Presencial; MXN 420.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Retirement benefits

Complimentary room nights

Learning and development opportunities

Global career opportunities

Paid parental leave

Descripción de la vacante

Rosewood Hotel Group in Los Cabos seeks a seasoned Retail Manager to lead the Retail department, driving luxury guest experiences and strong commercial performance. You will oversee product strategy, buying, merchandising, and inventory while coaching a high-performing team to deliver service that reflects the resort’s identity.

Lead with a focus on revenue growth, guest satisfaction, and seamless operations across all retail spaces, collaborating with the Creative Director to maintain an

Formación

• You are an experienced retail leader with a strong understanding of luxury service and customer experience.
• You have exceptional leadership and interpersonal skills, with a talent for inspiring and developing high-performing teams.
• You are commercially minded and confident analyzing performance metrics to drive business results.
• You are highly organized, detail-oriented, and able to manage multiple priorities in a dynamic environment.
• You are proficient in retail systems, including POS and inventory management platforms.
• You communicate confidently in both English and Spanish and thrive in a luxury hospitality environment.

Responsabilidades

• Drive sales performance, profitability, and key retail business objectives through strategic planning and effective execution.
• Identify business opportunities and implement promotions, activations, and sales initiatives that enhance revenue and guest engagement.
• Curate and manage a distinctive product assortment that aligns with the resort’s luxury positioning and sense of place.
• Lead, coach, and develop the Retail team, creating a culture of accountability, collaboration, and exceptional service.
• Oversee inventory management, stock control, pricing, reporting, scheduling, and retail administration to ensure operational efficiency.
• Deliver an exceptional luxury retail experience by maintaining the highest standards of presentation, service, and operational readiness across all retail spaces.

Conocimientos

Retail leadership

Leadership

Analytics

Organization

Bilingual English/Spanish

Herramientas

POS systems

Inventory management

Descripción del empleo

Rosewood Hotel Group in Los Cabos seeks a seasoned Retail Manager to lead the Retail department, driving luxury guest experiences and strong commercial performance. You will oversee product strategy, buying, merchandising, and inventory while coaching a high-performing team to deliver service that reflects the resort’s identity.

Lead with a focus on revenue growth, guest satisfaction, and seamless operations across all retail spaces, collaborating with the Creative Director to maintain an