Luxury Resort Restaurant Manager – Pre-Opening Leader

Omni Hotels & Resorts; Región Costa Norte; On-site; MXN 402,000 - 647,000; Full time

Job summary

Omni Pontoque Resort at Punta de Mita, Omni Hotels & Resorts' first luxury resort in Mexico, is seeking a Restaurant Manager for its pre-opening phase and ongoing operations. You will oversee the daily restaurant operations, supervise shifts, and uphold Omni standards in service, quality, and guest satisfaction.

Reporting to the Director of Food & Beverage, you’ll help schedule, forecast, and train staff, while maintaining cost controls and clean, safe dining environments in a high-end resort

Qualifications

• 2 years of experience in a Food and Beverage Supervisory or Management role preferred.
• Ability to manage deadlines effectively.
• Understanding of F&B financials, including cost and par controls, is preferred.
• Must be able to work nights, weekends, and holidays.
• Must have strong attention to detail as well as strong customer service skills.
• Must be able to work a flexible schedule, including weekends and holidays.

Responsibilities

• Oversee daily operations of the assigned restaurant outlet, assisting with the overall management and supervision of the department.
• Supervise and coordinate the assigned shift, ensuring smooth and efficient service.
• Assist in the overall supervision of the department as outlined in the Director of Food and Beverage’s objectives.
• Complete environmental and cleanliness checklists for the dining room prior to and during service.
• Spot-check liquor pars and inventory to ensure accuracy and compliance.
• Place daily supply orders to maintain adequate inventory levels.
• Conduct pre-meal meetings to communicate daily specials, service standards, and guest information to the team.
• Follow up on established training steps to ensure consistent execution across the team.
• Handle guest comments and complaints promptly and professionally, ensuring guest satisfaction.
• Remain visible on the floor during peak hours to support the team and guests.
• Communicate directly with guests and gather feedback to drive continuous improvement.
• Observe, coach, and correct staff service techniques in real time.
• Monitor each guest experience to ensure consistency with Omni service standards.
• Examine food preparation and beverage presentation for quality and consistency.
• Assist the Director of Food and Beverage with scheduling, completing weekly payroll, and forecasting on a weekly and monthly basis.
• Participate in the interviewing and selection of new employees.
• Prepare maintenance requests and follow up on their completion.
• Monitor food and liquor requisitions as well as food waste to control costs.
• Check bar controls daily, including shot glass use, red-lining, and fully empty bottles.
• Maintain familiarity with and strict adherence to all applicable liquor liability laws.
• Understand emergency procedures and work proactively to prevent accidents.

Skills

F&B supervision

Restaurant management

Customer service

Attention to detail

Deadline management

Job description

Omni Pontoque Resort at Punta de Mita, Omni Hotels & Resorts' first luxury resort in Mexico, is seeking a Restaurant Manager for its pre-opening phase and ongoing operations. You will oversee the daily restaurant operations, supervise shifts, and uphold Omni standards in service, quality, and guest satisfaction.

Reporting to the Director of Food & Beverage, you’ll help schedule, forecast, and train staff, while maintaining cost controls and clean, safe dining environments in a high-end resort