Bilingual Luxury Reservations Specialist

Omni Hotels & Resorts; Región Costa Norte; Sur place; MXN 250 000 - 350 000; Plein temps

Résumé du poste

Omni Hotels & Resorts is seeking a bilingual Reservations Specialist for Omni Pontoque Resort at Punta de Mita, opening early 2027. You will handle inbound reservation inquiries, modifications, upgrades, and special requests, while delivering elevated luxury service and building guest relationships.

Fluency in English and Spanish is required, with experience in hospitality or call center environments preferred.

Qualifications

• Bilingual in English and Spanish required.
• Degree or diploma in Hospitality Management, Tourism, Business Administration, or related field preferred.
• 3 years of hotel, resort, or call center experience preferred.
• Passion for luxury hospitality and guest experience excellence.
• Strong sales aptitude with ability to recommend upgrades and packages.

Responsabilités

• Deliver an elevated luxury service experience reflecting Omni standards.
• Build guest relationships by actively listening and anticipating needs.
• Process reservation inquiries, modifications, upgrades, and special requests.
• Promote Select Guest loyalty program per brand procedures.
• Respond professionally to guest inquiries and maintain confidentiality.

Connaissances

Bilingual in English and Spanish

Formation

Degree or diploma in Hospitality Management, Tourism, Business Administration

Outils

Microsoft Office

Description du poste

Omni Hotels & Resorts is seeking a bilingual Reservations Specialist for Omni Pontoque Resort at Punta de Mita, opening early 2027. You will handle inbound reservation inquiries, modifications, upgrades, and special requests, while delivering elevated luxury service and building guest relationships.

Fluency in English and Spanish is required, with experience in hospitality or call center environments preferred.