Director of Spa

Omni Hotels & Resorts; Región Costa Norte; On-site; MXN 2,216,000 - 2,954,000; Full time

Job summary

Omni Pontoque Resort at Punta de Mita is seeking a Director of Spa to lead all aspects of spa operations during pre-opening and ongoing operations. You will supervise the Spa Manager, therapists, and technicians, develop profitable spa programs, and drive guest satisfaction in a luxury, oceanfront setting.

The role requires strong budgeting, staff leadership, and marketing skills, with adaptation to the resort’s upscale, destination-driven experience.

Qualifications

• Minimum of 5 years of spa management experience in an upscale hotel or resort strongly preferred.
• Excellent written and oral communication skills.
• Oversee direct-report spa departments, and manage budgeting and planning.
• Proficient in Excel and Word; SpaSoft experience preferred.
• TABC and Food Handler’s certificates or ability to acquire them if hired.
• Willingness to work nights, weekends, and holidays.
• CPR and First Aid certification is preferred.

Responsibilities

• Implement and monitor the budget, managing expenses within the approved budget constraints for the Spa.
• Manage the Spa team and develop relationships with guests and vendors.
• Create and promote a profitable Spa program.
• Directly supervise the Spa Manager and therapists/technicians.
• Promote special promotions and events for the Spa.
• Create local day-guest business through gift cards and holiday events.
• Assist in promoting the Spa to hotel guests.
• Provide personal attention to guests.
• Administer Spa policies and procedures.
• Stay attuned to spa industry trends and trainings.
• Attend product knowledge trainings.

Skills

Spa management

Budgeting

Staff supervision

Sales & marketing

Excel

SpaSoft

CPR/First Aid

TABC & Food Handler

Communication

Guest service

Education

Spa services degree

Tools

SpaSoft

Excel

Word

Job description

Omni Pontoque Resort at Punta de Mita

Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand’s first luxury resort in Mexico. Staying true to the brand’s mission of creating elevated places and spaces that are inspired by a destination, the resort’s exterior and interiors will pay homage to the local culture with a contemporary twist.

This beachfront resort will feature 244 guest rooms and suites and two 4-bedroom villas with sweeping views of the Bay of Banderas. Complementing the local area’s many attractions and activities, the resort will offer three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools including adult-only and family-friendly options, a state‑of‑the‑art indoor and outdoor fitness center, and a kids club. Boasting over 27,000 square feet of meeting and event space, the Omni Pontoque will feature a 6,000 square foot ballroom, an open‑air pavilion, multiple event lawns and dedicated meeting rooms, all of which provide breathtaking ocean views.

Slated to open in early 2027, Omni Pontoque Resort at Punta de Mita will debut as the first Omni Hotels & Resorts property to be directly owned and operated in Mexico — an oceanfront sanctuary of beauty poised to set a new benchmark for ultra‑luxury hospitality in the region. With 202 elegant guest rooms, 42 spacious suites and two private villas, a full‑service spa, three infinity‑edge pools, three signature restaurants, and 27,000 square feet of indoor and outdoor event space, the resort invites guests to experience effortless sophistication.

The Director of Spa is responsible for the overall operational function and management of the spa, demonstrating leadership throughout the spa and resort to maximize guest and team satisfaction. This role owns all spa policies and procedures and provides direct supervision of the Spa Manager, along with the Nail Technicians, Massage Therapists, Estheticians, Hair Stylists, and Spa Concierge, creating, maintaining, and overseeing a marketable and profitable spa program that meets or exceeds financial goals while upholding the highest standards of service and guest experience from the resort’s pre‑opening phase onward.

Essential Functions

• Implement and monitor the budget, managing expenses within the approved budget constraints for the entire Spa.
• Manage the Spa team and develop relationships with all guests and vendors.
• Create, maintain, and oversee a marketable and profitable Spa while meeting or exceeding financial goals.
• Directly supervise the Spa Manager, along with the therapists and technicians.
• Actively create and promote special promotions and events.
• Actively create and promote local day‑guest business through gift cards, special occasion celebrations, and holiday events.
• Assist in promoting and marketing the Spa to hotel guests.
• Provide personal attention to guests.
• Administer Spa policies and procedures.
• Stay attuned to the spa industry and adjust to or create trends.
• Attend product knowledge trainings.

Minimum Requirements

• Degree or professional credentials in spa services, massage therapy, or cosmetology preferred.
• Minimum of 5 years of spa management experience in an upscale hotel or resort strongly preferred.
• Must possess excellent communication skills, both written and oral.
• Familiarity with Resort Suite.
• Must possess the skills necessary to oversee direct‑report departments, not only technically but also from a hospitality, motivation, and long‑term planning perspective.
• Must possess the organizational skills necessary to schedule the various groups who will use the Spa.
• Must be proficient in sales, public relations, and marketing strategies.
• Must have business skills in management, budgeting, and related areas.
• Must have a TABC and Food Handler’s certificate, or the ability to acquire both if hired.
• Must be able to listen, communicate, and assess situations with accuracy.
• Must be goal‑and result‑oriented while simultaneously being a problem solver.
• Must exhibit a sincere desire and ability to work well with people, assess their needs, and provide assistance.
• Requires working knowledge of Excel and Word; SpaSoft experience preferred.
• Ability to work nights, weekends, and holidays.
• CPR and First Aid certification is preferred.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link. EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.