Luxury Groups and Events Manager (Waldorf Astoria)

Hilton Worldwide, Inc.; Quintana Roo; Presencial; MXN 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Groups and Events Manager to oversee a talented team and ensure the success of hotel events. This role involves maximizing sales results, coordinating with clients, and maintaining high standards of service. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a company that values teamwork and customer satisfaction, and be part of a vibrant hospitality culture where your contributions will make a significant impact on guest experiences.

Formación

• Experience in sales and event management, preferably in a hotel.
• Strong organizational and planning skills are essential.

Responsabilidades

• Supervise Sales Coordinators to achieve financial goals.
• Coordinate events and ensure high-quality service delivery.
• Maintain communication with clients and hotel staff.

Conocimientos

Sales Management

Event Coordination

Customer Relationship Management

Negotiation Skills

Problem Solving

Organizational Skills

Communication Skills

Stress Management

Educación

Graduate Degree or MBA in Management

Degree in Hospitality or Marketing

Descripción del empleo

Job Description - Luxury Groups and Events Manager (Waldorf Astoria) (HOT0BDBA)

Job Number:

HOT0BDBA

Work Locations

Waldorf Astoria Cancun Carretera Federal Cancun - Tulum Cancun 77569

A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results for Hotel Groups and Events.

What will I be doing?

As a Groups and Events Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services. Specifically, the Groups and Events Manager will perform the following tasks to the highest standards:

• Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goals.
• Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events.
• Get involved with the negotiations for groups and events to maximize the results.
• Coordinate the “function meeting” with the vital information about the groups and events that will happen in the next 10 days.
• Be responsible for the weekly communication meeting with the coordinators.
• Promote the hotel facilities and have knowledge of our competitors’ strengths and weaknesses.
• Organize the hotel’s visit and attend unexpected requests.
• Be the contact between the client and the hotel staff when necessary.
• Work in total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date.
• Update daily the sales activities on the hotel's systems, ensuring that information is correct and consistent to be in the Groups Report.
• Review rates, groups, deadlines, and waiting lists.
• Review commission reports for groups, events, and Food and Beverage.
• Participate in special activities, such as cocktails and welcome dinners for groups.
• Ensure that all requests are answered within 24 hours.
• Engage with clients and maintain relationships with them.
• Maintain a positive work environment and good communication in the department and with other departments in the hotel to ensure compliance with Brand Standards and customer satisfaction.
• Adapt to changes according to the hotel's operational needs.
• Promote the hotel’s activities and events.

What are we looking for?

A Groups and Events Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Complete Graduate Degree or MBA in Management, Hospitality, or Marketing.
• Fluent in English; a second language is desirable.
• Previous sales and events/banquets experience, preferably in a hotel, with positions of leadership and supervision of teams.
• Critical analysis skills to strategically evaluate sales opportunities.
• Ability to analyze and manage multiple tasks.
• Ability to manage stress situations while promoting a constructive and positive attitude.
• Knowledge of Product and Marketing, including hotel operations and team organization.
• The ability to solve problems quickly and efficiently.
• Strong organizational and planning skills.
• Good written and verbal communication skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and