Manager - Food and Beverage

Hilton; Tulum; On-site; MXN 500,000 - 800,000; Full time

Job summary

Hilton in Mexico's Quintana Roo region seeks a Food & Beverage Manager to oversee multiple dining outlets in a luxury hotel setting and drive guest satisfaction. You will lead a high-performing team and manage operations with a focus on quality, service, and profitability.

The role emphasizes strategic operations, cost controls, staff development, and strict adherence to health and safety standards to deliver memorable experiences for guests and maximize revenue.

Qualifications

• Bachelor’s degree in hospitality or equivalent.
• Proven leadership and operations experience in F&B.
• Strong knowledge of health, safety and cost controls.

Responsibilities

• Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and profitability.
• Develop guest satisfaction strategies, monitor feedback, and drive continuous improvements to elevate guest experience.
• Oversee administrative and planning functions of the F&B department, controlling costs for food, beverage, and labor.
• Ensure delivery of exceptional F&B quality, service, and marketing alignment to revenue goals.
• Lead, coach, and develop the F&B team to maintain a high-performing culture.
• Maintain compliance with health, safety, sanitation, and alcohol regulations.

Education

Bachelor’s degree in Hospitality Management

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Manager, you’re not just overseeing operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Manager, you’re not just overseeing operations of one or more dining outlets – you’re contributing to creating memorable guest experiences that leave a lasting impression.

Responsibilities

Here’s what you'll do during a typical day:

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Qualifications

What It Takes to Make the Stay

About Us

Join an Award-Winning Workplace Culture

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.